Implementation Manager

E-Solutions; Riverview; On-site; CAD 60,000 - 80,000; Part time

Job summary

A technology consulting firm in Canada is seeking an Implementation Manager to oversee various projects aimed at enhancing operational excellence and efficiency. The successful candidate will manage timelines and budgets while developing analytics for business cases, leading cross-functional teams, and optimizing processes. This contract position requires strong analytical skills and the ability to partner with internal stakeholders for strategic planning.

Qualifications

• Experience in managing various projects with a focus on timelines and budgets.
• Strong skills in analytics for business case development.
• Ability to lead and influence cross-functional teams.

Responsibilities

• Manage project timelines and budgets to meet targets.
• Analyze processes to improve operational excellence.
• Partner with stakeholders to build multi-year plans.

Skills

Migrate the CMO Rasa Technology Virtual Assistant functionality to Googles Dialogflow CX VA product

Integrate Rasa Framework with Dialogflow

Build new customer self serve VA use cases

VA API integrations using Apigee enterprise hybrid

Job description

Overview

Role: Implementation manager
Location: Ottawa, ON
Duration: Contract

Reporting & analysis to bring visibility and identify trends & gaps. Identify opportunities to reduce spend, build processes, KPIs, and system capabilities. Develop stronger relationships with cross-functional teams. Manage real various projects and ensure timelines and budgets targets are met. Prioritize and manage activities related to any coordination requests. Partner with internal stakeholders to prioritize and build strategic for multi-year plans. Use advanced analytics to develop business cases to prove out project benefit and influence decisions for spending on the most effective changes in within the respective business unit. Analyze and review current processes; identifying and bridging gaps in delivering operational excellence. Analyze various key performance indicators to establish team performance. Effectively engage, lead and influence cross-functional teams to deliver highest level of quality on all projects within committed timeline and scope, as well as meet all project requirements and deliverables.

Key Skills

• Migrate the CMO Rasa Technology Virtual Assistant (VA) functionality to Googles Dialogflow CX VA product
• Integrate Rasa Framework with Dialogflow to enable VA handoff to a Live Chat Agent (Nuance)
• Build new customer self serve VA use cases within the Google Online Virtual Assistant. Enable Voice on the Google Virtual Assistant
• VA API integrations using Apigee enterprise hybrid