Immigration Consultant

Merit Services; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading Immigration Services provider located in Vaughan, Canada, is seeking an experienced Immigration Officer to oversee Visa application procedures, ensure all documentation is accurate, and provide exceptional client counseling. The ideal candidate will have strong records management skills and experience in a client-service environment. Responsibilities include maintaining communication with clients, completing immigration forms, and training supporting staff. Join a dedicated team committed to delivering quality service in the immigration sector.

Qualifications

• Experience using a computer and office software is required.
• Direct experience with Visa processing is an asset.
• Experience in a client-service environment is necessary.

Responsibilities

• Oversee the Visa application procedure and ensure smooth operations.
• Prepare and check all legal documents for accuracy.
• Counsel and guide clients through the application process.

Skills

Visa processing experience

Records management

Client service experience

Office software proficiency

Tools

Word processing software

Spreadsheet software

Job description

• Able to oversee all aspects of the Visa application procedure, ensuring that the process runs smoothly.
• Able to counsel, guide and evaluate the client and design their case in the best presentable manner.
• Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.
• Ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.
• Fill immigration forms as per the requirements and necessary collect information from the clients.
• Maintain records, prepare report on all fees paid, refunds requested, files placed and visas obtained. provide periodic reports to the management.
• Must maintain strong working relationships with all clients and colleagues.
• Must take full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation.
• May be required train supporting staff to enhance their understanding of immigration rules to help them to fulfil their roles to a high level.

Required Experience, Skills and Qualifications

Experience an asset (not necessary)

:

• Work experience directly related to Visa processing, and records management;
• Work experience in professional office environment;
• Experience using a computer, word processing and spreadsheet software, electronic mail and other web-based applications used in an office environment;
• Experience working in a client-service environment, including the delivery of courteous and effective in-person service;

Knowledge of

:

• Knowledge of records management preferably within immigration and visa sector;
• Knowledge of general office procedures and practices;
• Knowledge of quality assurance and quality control in document management;

Abilities:

• Ability to take direction and follow instructions;
• Ability to plan and organize work flows, set and manage priorities;
• Ability to work effectively in a high pressure environment;
• Ability to analyze and interpret information (such as policies, procedures, and/or legislation in an efficient manner;
• Ability to use computers and work with various programs;

Personal Suitability:

• Display initiative, professional integrity and sound judgement;