IKEA Kelowna Plan and Order Point Team Leader

IKEA; Kelowna; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading home furnishing retailer in Kelowna is seeking a Sales Team Leader. This role involves enhancing customer experiences, coaching team members, and promoting sales through strong customer service and product knowledge. Ideal candidates have leadership experience, a passion for home design, and thrive in fast-paced environments. Competitive salary from 55,000 CAD to 75,000 CAD based on experience.

Benefits

Wellness days

Health, dental, and vision coverage

RRSP matching options

Annual bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Qualifications

• At least 2 years of work experience in Sales, Retail, or Customer Service.
• Proven formal and informal Leadership experience.
• A passion for IKEA products and design.

Responsibilities

• Act as an IKEA Ambassador to enhance customer experience.
• Coach and develop new and existing team members.
• Empower the team by delegating tasks.
• Stay knowledgeable about product features and benefits.
• Actively approach customers to identify their needs.
• Support the team with additional duties as needed.

Skills

Attention to detail

Customer service skills

Leadership experience

Ability to work under pressure

Effective communication

Sales skills

Job description

WHO YOU ARE

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
• You have at least 2 years of work experience in a high-volume Sales, Retail or Customer Service environment
• You have at least 2 years of proven formal and informal Leadership experience
• Your customer service and sales skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
• You are totally cool working in a physically demanding, fast-paced, work environment

YOUR RESPONSIBILITIES

• Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
• Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
• Empower your team by delegating tasks
• Stay knowledgeable about in-store specials, delivery options, product features and benefits
• Actively approach customers to identify their needs by asking insightful questions and advise them on the best solutions for their homes
• Generally, offer help to customers find their way around the store, so they can get what they need
• Supporting the team with additional duties, as required
• Supports the overall store business plan as well as the specific team goals

TOGETHER AS A TEAM

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

WHY YOU WILL LOVE US

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as Sales Team Leader.

A DAY IN YOUR LIFE WITH US

• Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
• Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
• Empower your team by delegating tasks
• Stay knowledgeable about in-store specials, delivery options, product features and benefits
• Actively approach customers to identify their needs by asking insightful questions and advise them on the best solutions for their homes
• Generally, offer help to customers find their way around the store, so they can get what they need
• Supporting the team with additional duties, as required
• Supports the overall store business plan as well as the specific team goals

The starting rate/ salary for this position ranges from 55000 CAD to 75000 CAD and will be based on relevant work experience.