Hybrid TAM for LMS: Drive Customer Success & Tech Strategy

Docebo; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Technical Account Manager to foster strong customer relationships and drive success with their innovative learning solutions. This role is pivotal in providing strategic guidance and technical support, ensuring customers leverage the full potential of the learning platform. You'll collaborate closely with clients, translating their goals into actionable strategies while monitoring technical health and addressing challenges. Join a dynamic team in a hybrid work environment, where your contributions will shape the future of learning experiences for thousands of customers worldwide. If you thrive in a collaborative, innovative atmosphere, this opportunity is perfect for you.

Benefits

Generous Vacation Policy

Employee Share Purchase Plan

Career Progression Opportunities

WeWork Partnership

Work from Anywhere Program

Qualifications

• 5+ years in technical troubleshooting within a SaaS environment.
• 2+ years managing enterprise accounts in SaaS.
• Knowledge of OAuth 2.0, SAML, and back-end practices.

Responsibilities

• Build and deepen customer relationships to ensure success.
• Translate business goals into long-term technical strategies.
• Monitor technical health and mitigate risks proactively.

Skills

Technical Troubleshooting

Customer Relationship Management

Analytical Skills

Communication Skills

Project Management

Education

Bachelor's Degree

Tools

SQL

RESTful APIs

AWS

BI Reporting Tools

Job description

An established industry player is seeking a passionate Technical Account Manager to foster strong customer relationships and drive success with their innovative learning solutions. This role is pivotal in providing strategic guidance and technical support, ensuring customers leverage the full potential of the learning platform. You'll collaborate closely with clients, translating their goals into actionable strategies while monitoring technical health and addressing challenges. Join a dynamic team in a hybrid work environment, where your contributions will shape the future of learning experiences for thousands of customers worldwide. If you thrive in a collaborative, innovative atmosphere, this opportunity is perfect for you.