Hybrid IT Support Technician — Desktop & Mobile Help

Boardwalk; Edmonton; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading property management company based in Canada is seeking a Technical Support Specialist to join their team. This role involves providing technical support to associates and customers, managing incidents, and utilizing monitoring tools. Candidates should have a minimum of 2 years in technical support, strong customer service skills, and a valid driver’s license. This position offers a competitive salary, hybrid working arrangements, and extensive benefits including health and dental coverage.

Benefits

Competitive salary

Health & Dental benefits

Paid vacation time

Fitness & Wellness Reimbursement

Paid Training & Development opportunities

Qualifications

• Minimum of 2 years’ experience in a technical support capacity.
• Experience supporting Microsoft Office 365 Applications.
• Valid driver’s license and ability to travel locally.

Responsibilities

• Provide technical support and troubleshooting.
• Manage tickets and resolve incidents.
• Support user account management and escalations.

Skills

Technical support experience

Customer service

Problem-solving skills

Attention to detail

Education

College/Technical School Diploma or Certification

Microsoft / A+ / Network+ certifications

Tools

Microsoft Office 365

Help Desk Ticketing systems

Job description

A leading property management company based in Canada is seeking a Technical Support Specialist to join their team. This role involves providing technical support to associates and customers, managing incidents, and utilizing monitoring tools. Candidates should have a minimum of 2 years in technical support, strong customer service skills, and a valid driver’s license. This position offers a competitive salary, hybrid working arrangements, and extensive benefits including health and dental coverage.