Hybrid Digital Order Lead: Data, Portals & Invoicing

Applied Industrial Technologies - Canada; Saguenay; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading distributor of industrial supplies is seeking a qualified Digital Order Specialist to optimize customer portals and enhance profitability across service centers. This role, suitable for both on-site and hybrid work, requires strong problem-solving skills and a commitment to customer satisfaction. Ideal candidates hold a degree in analytics, business, or possess equivalent experience alongside proficiency in using SAP and Excel. The position offers competitive compensation, benefits, and opportunities for professional development.

Benefits

Competitive compensation and bonus opportunities

Health, vision, and dental coverage

RRSP with company match

Paid vacation, sick time, and holidays

Tuition reimbursement

Company-supported community involvement opportunities

Qualifications

• Bachelor’s degree in analytics, statistics, or business required.
• 5 years equivalent experience in a related industry acceptable.

Responsibilities

• Handle and process large volumes of data efficiently.
• Exhibit a strong interest in customer satisfaction.
• Coordinate with internal and external Accounts Receivable departments.
• Effectively communicate with and direct internal team members.
• Monitor and follow up on overdue invoices.
• Maintain records of invoicing activities.
• Identify opportunities to improve invoicing processes.
• Cultivate lasting relationships with customers.
• Actively involved in all digital sales activities.
• Demonstrate proficiency in time management skills.
• Take lead on individual projects.
• Develop knowledge of best practices.
• Assist other branches with order processing.
• Provide guidance and support to team members.

Skills

SAP experience

Customer service portal experience

High proficiency in Microsoft Excel

Strong written and verbal communication skills

Problem solving skills

Analytical skills

Prioritization and organizational skills

Ability to work collaboratively

Ability to develop processes

Education

Bachelor's degree in analytics, statistics or business

5 years equivalent experience in a related industry

Job description

A leading distributor of industrial supplies is seeking a qualified Digital Order Specialist to optimize customer portals and enhance profitability across service centers. This role, suitable for both on-site and hybrid work, requires strong problem-solving skills and a commitment to customer satisfaction. Ideal candidates hold a degree in analytics, business, or possess equivalent experience alongside proficiency in using SAP and Excel. The position offers competitive compensation, benefits, and opportunities for professional development.