Hybrid Bilingual Claims Senior (EN/FR)

Zurich 56 Company Ltd; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance provider in Montreal is seeking a Bilingual Claims Call Centre Senior Representative to process routine and complex claims. This hybrid position requires fluency in both English and French, along with strong customer service experience. The successful candidate will work closely with internal and external partners to provide high-quality support. Enjoy a collaborative culture with a focus on diversity and employee well-being.

Benefits

Comprehensive health/benefits plan

Minimum of four weeks vacation per year

Personal days for personal reasons

Qualifications

• 2+ years of experience in Customer Service.
• Zurich Certified Insurance Apprentice with no prior experience required.
• Intermediate customer service experience required.

Responsibilities

• Handle complex technical duties and specialized projects for commercial lines of business.
• Manage intake of claims involving Centers of Expertise lawsuits.
• Ensure compliance with legal and regulatory controls.

Skills

Customer service experience

Fluent proficiency in English

Fluent proficiency in French

Insurance knowledge

Education

High School Diploma or Equivalent

Zurich Certified Insurance Apprentice

Job description

A leading insurance provider in Montreal is seeking a Bilingual Claims Call Centre Senior Representative to process routine and complex claims. This hybrid position requires fluency in both English and French, along with strong customer service experience. The successful candidate will work closely with internal and external partners to provide high-quality support. Enjoy a collaborative culture with a focus on diversity and employee well-being.