HVAC Technical Support Advisor - Commercial

Master; Vaughan; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading HVAC-R solutions provider is seeking a Technical Support Advisor in Vaughan, Canada. The role involves assisting customers with troubleshooting HVAC-R equipment, managing claims, and providing technical training. Ideal candidates should have a college diploma in a related field, excellent communication skills, and be proficient in mechanical controls. Benefits include medical coverage, retirement contributions, and a flexible work policy.

Benefits

Medical and dental coverage

Registered retirement savings plan

Wellness spending account

Employee assistance program

Access to telemedicine

Reimbursement of professional fees

Early vacation program

Flexible remote work policy

Qualifications

• Knowledge of interpreting electrical wiring diagrams.
• Comfortable reading building mechanical plans.
• Valid driver’s license and ability to travel if needed.
• G1 / G2 and 313A / 313D licenses required.

Responsibilities

• Assist customers in troubleshooting HVAC-R equipment.
• Manage labor and material claims to the company from customers.
• Prepare and provide technical training.

Skills

Troubleshooting mechanical equipment controls

Excellent communication and organizational skills

Initiative and resourcefulness

Ability to communicate in English

Ability to work under pressure

Education

College diploma from technical school in HVAC-R related field

Tools

MS Office software

Job description

Overview

As a Technical Support Advisor - Commercial, you will play a key role in providing exceptional technical after-sales service and training to our valued HVAC-R customers. If you are passionate about troubleshooting equipment, collaborating with customers and suppliers, and delivering top-notch technical training, we want to hear from you.

What you will accomplish with us

• Assist customers in troubleshooting HVAC-R equipment. Assistance may be conducted through visits to the customer job site and by phone.
• Manage labor and material claims to Master from customers.
• Act as technical resource to The Master Group office staff.
• Work with the supplier and customers to find solutions to technical issues on job sites.
• Prepare and provide technical training and fulfill the objectives given by the sales director.
• Represent The Master Group at all times while interacting with internal and external customers and building owners.

What You Bring to Our Team

• College diploma from technical school in HVAC-R related field and / or related experience
• Ability to communicate in English.
• Knowledge of MS Office software.
• Proficient in trouble shooting mechanical equipment controls.
• Proficient in interpreting electrical wiring diagrams.
• Comfortable reading building mechanical plans.
• Valid driver’s license and ability to travel if needed.
• G1 / G2 and 313A / 313D
• Ability to work under pressure
• Excellent communication and organizational skills
• Initiative and resourcefulness
• Diplomacy and courtesy
• Proficient at writing reports and ability to present technical information to internal and external stakeholders.

Benefits

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy