HR Service Delivery Analyst

The Kraft Heinz Company; Toronto; Hybrid; CAD 106,000 - 134,000; Full time

Job summary

A global food organization is seeking an HR Service Delivery Analyst to manage HR case transactions and support data accuracy within the North America People & Performance team. This role requires strong analytical and problem-solving skills in a hybrid work environment in Toronto. Candidates should have experience with multiple demands and ensure data privacy. A competitive salary of $77,800 - $97,300 and performance-based bonuses are offered.

Benefits

Medical, dental and vision coverage

401(k) matching

Wellness programs

Qualifications

• Proven experience managing multiple demands and tasks concurrently.
• Understanding of data privacy and confidentiality.
• Demonstrated ability to work in an ambiguous environment.

Responsibilities

• Handle transactions and inquiries from the central case management system.
• Provide expert consultation and ensure data accuracy.
• Develop and implement continuous improvement initiatives.

Skills

Strong analytical skills

Problem-solving

Organizational skills

Communication skills

Ability to work collaboratively

Job description

Description

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.

• Benefits begin immediately upon hire for salaried employees.

Get a peek into life here at Kraft Heinz through our channels!

Please note: This role is hybrid in one of our following corporate offices: Toronto, Chicago, or Pittsburgh.

HR Service Delivery Analyst at a glance...

You will be accountable for the effective functioning of transactional support for the North America & WHQ People & Performance team. You will be supporting the team by interpreting and deciphering data into simplified terms by leveraging institutional knowledge and resources.

What\'s on the menu?

Accurately interprets and handles transactions and inquiries generated from the central case management system for all employee change requests.

Provides expert level consultation and partners with HR Business Partners and team members to ensure accuracy of data prior to resolving transactions and inquiries.

Provides expert case management resolution using institutional knowledge, research, procedures, policies, knowledge database and other reference materials.

Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are accurately reflected in the headcount management and time and attendance systems within established SLA.

Develop, implement, and audit processes associated with case management.

Source, design, and execute end-to-end continuous improvement initiatives to improve HR processes and operational efficiencies.

Provide back-up to team members and participate in continuous improvement projects and initiatives as required.

Recipe for Success - apply now if this sounds like you!

I have proven experience managing multiple demands and tasks concurrently under tight timelines and ensuring that all tasks are seen through to resolution while maintaining a high degree of accuracy and quality output.

I understand the importance of maintaining data privacy and confidentiality with respect to employee’s personal data.

I have demonstrated strong analytical, organizational, critical thinking and problem-solving skills.

I excel in an ambiguous environment

I have strong communication skills and have demonstrated ability to work collaboratively with others.

I am a strategic thinker with a passion for driving continuous improvement initiatives from initial planning phase through to execution.

Please note: This job positing is just a preview of the full scope of the position. A comprehensive job description will be shared.

We hope to find you a seat at our table!

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range :

77,800.00 - $97,300.00

Bonus : This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

Benefits : Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing : We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

Physical - Medical, Prescription Drug, Dental, Vision, Screenings / Assessments

Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs

Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago / Aon Center, Pittsburgh / PPG, Toronto - Queen\'s Quay - Headquarters