Housing Services Manager

M’akola Housing Society; Langford; On-site; Full time

Job summary

An Indigenous affordable housing provider in British Columbia is seeking a Housing Services Manager to oversee the centralized Housing Services department. The role requires effective management of tenancy operations and excellent customer service. Candidates should have strong people management skills, experience in social housing, and familiarity with Indigenous communities is an asset. This is a full-time, permanent position offering competitive wages and a range of benefits.

Benefits

Competitive wages and annual reviews

Paid vacation and sick leave

Municipal Pension Plan (MPP)

Extended health and dental

Professional Development Program

Qualifications

• At least four years’ experience in people management.
• Four years’ experience in a social housing environment.
• Experience effectively dealing with customers/public.

Responsibilities

• Oversee the Housing Services department and liaise with regional offices.
• Manage tenancy, rent reviews, applications, vacancy management, and maintenance.
• Provide excellent customer service to stakeholders.

Skills

Customer service

People management

Communication with Indigenous communities

Public Relations

Education

Grade 12 or equivalent

Rental Property Management Certification

Office Administration / Office Management certificate

Tools

MS-Office

Job description

EMPLOYMENT OPPORTUNITY

Housing Services Manager- Full Time

M’akola Housing Society – Victoria, BC

Position Summary

The Housing Services Manager oversees the centralized Housing Services department and liaises directly with Provincial Regional Offices on matters related to Housing Services. This position has an understanding of all aspects of provincial housing operations including tenancy management, rent reviews, applications, vacancy management, and maintenance activities. The Housing Services Manager provides excellent customer service to internal and external stakeholders while maintaining tact and diplomacy at all times.

This position is full-time, permanent, Monday – Friday, 37.5 hours per week from 8:30 am to 4:30 pm, based at 104-550 Goldstream Ave Victoria, British Columbia. This position’s wage is $35 per hour.

What We Offer

• Competitive wages and annual reviews
• Paid vacation and sick leave
• Additional paid time off between Christmas and New Years
• Municipal Pension Plan (MPP)
• Extended health and dental
• Employee Assistance Program (EAP)
• Health & Wellness Program includes $250 / year
• Professional Development Program

Requirements

• Grade 12 or equivalent;
• Rental Property Management Certification Course;
• Office Administration / Office Management certificate / diploma OR MS-Office program or numerous courses in MS-Office;
• At least four years’ experience in people management;
• At least four years' experience working in a social housing environment;
• Extensive experience effectively dealing with customers / public; and
• Experience in and with Indigenous communities would be an asset

Other

• Provide clear Criminal Record Check prior to hiring, costs covered by M’akola
• Willing to participate in personal and professional development
• Follow M’akola Housing Society policies and procedures

To view the full job description and the list of responsibilities,

Who We Are

M’akola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. Our portfolio spans the entire province and involves property management, asset management, Assisted Living, and providing professional consulting services to other service providers. We have energetic and engaged teams. Each member brings a unique approach and skillset, and together we are committed to delivering high-quality service to our tenants and their communities. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential.

MHS is an equal opportunity employer that is committed to an inclusive and barrier-free recruitment and selection processes. Please advise us if you require accommodation if we contact you for an employment opportunity. We deeply appreciate and thank all that apply but only applicants that are selected for this opportunity will be contacted.

Please apply with your Resume and Cover Letter

Closing Date : Open Until Filled

Only those selected for interviews will be contacted.