Housekeeping Supervisor

COURTYARD MARRIOTT MONTREAL CENTRE-VILLE; Montreal; On-site; CAD 50,000 - 65,000; Full time

Job summary

A well-known hotel in Montreal seeks a Housekeeping Manager to oversee cleanliness operations, ensuring high standards of service and safety. Candidates should have at least 2 years of housekeeping management experience and be bilingual in French and English. Strong customer service skills and attention to detail are essential. This role supports a diverse and inclusive environment.

Qualifications

• 2 years of experience in housekeeping management or related field is required.
• Experience in hospitality or related field is desirable.

Responsibilities

• Oversee all aspects of hotel cleanliness operations.
• Respond to customer inquiries about hotel services.
• Manage workforce effectively and control costs.

Skills

Attention to detail

Customer service

Bilingual (French and English)

Leadership

Organization

Education

High school diploma or post-secondary diploma

Diploma in hotel management

Job description

Overview

The Courtyard Marriott is located in the heart of Montreal, near the Palais des congrès, a few minutes from Place des Arts, shops and boutiques on rue Ste-Catherine and Old Montreal. The hotel offers 212 spacious rooms, conference rooms, an indoor swimming pool and whirlpool, exercise room as well as a restaurant, lounge bar and café counter.

Responsibilities

• Assist the Manager and Assistant Manager in overseeing all aspects of hotel cleanliness operations, including bedrooms, public areas, laundry and common areas.
• Ensure fluidity of service operations while respecting Courtyard Marriott brand standards and maintain safety, security, and protection of property.
• Respond in a fair and courteous manner to all customer inquiries and questions about hotel services.
• Manage workforce effectively and control costs; distribute workload to room attendants daily.
• Follow up on the day\'s priorities with room attendants and team members.
• Monitor the room maintenance program and ensure an impeccable presentation of the rooms at all times.
• Assist the manager with training in work techniques and cleaning products for department employees.
• Apply health and safety policies and procedures; report and take immediate action on health and safety hazards where possible.
• Check and inspect bedding and bathroom towels; assist the director in taking and maintaining inventories.
• Maintain a good relationship with reception to manage room priority; clean rooms as needed at the director\'s request.
• Inspect rooms after cleaning and keep lingerie clean and tidy.
• Assist the director in managing lost and found and supervise the cleanliness of common areas.
• Ensure the respect and upkeep of the high standards of customer service established by Courtyard Marriott.
• Perform any other task related to the duties.

Education and Experience

• High school or post-secondary diploma plus 2 years of experience in housekeeping management or related field; OR a diploma from a recognized college or university in hotel management and 2 years of experience in housekeeping; experience in hospitality or related field desirable.
• Housekeeping experience required.

Skills and Abilities

• French and English spoken and written; English proficiency required to serve the English-speaking clientele; other languages are assets.
• Strong customer service and satisfaction skills; attention to detail; flexibility.
• Professional attitude and behavior, including teamwork, autonomy, dynamism, interpersonal skills, honesty, initiative, organization.
• Knowledge of customer needs; leadership and decision-making capacity; employees management.
• Ability to work under pressure, manage priorities, and possess a strong sense of urgency.
• Ability to occasionally lift 10 to 25 pounds and frequently carry, push, pull or move up to 50 pounds.

Diversity and Inclusion

• Our organization is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only for simplicity. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected by provincial or federal laws.