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hotel front desk clerk

Hyatt Place Prince George

Prince George

On-site

CAD 35,000 - 45,000

Full time

25 days ago

Job summary

A local hospitality company in Prince George is seeking a Hotel Front Desk Clerk. This entry-level role involves registering guests, processing reservations, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, a focus on client service, and be reliable. Experience in the hospitality industry is an asset. This position is full-time and requires work at the physical location in Prince George.

Benefits

Relocation costs covered by employer

Qualifications

Experience in a hospitality setting is an asset.
Ability to provide customer service and resolve complaints.
Familiarity with cash handling and clerical duties.

Responsibilities

Register arriving guests and provide room assignments.
Process room reservations and handle guest inquiries.
Balance cash and complete cash reports.

Skills

Client focus

Reliability

Team player

Computer knowledge

Education

No degree, certificate or diploma

Tools

Multi-line switchboard

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Overview

Languages

English

Education

No degree, certificate or diploma

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hospitality industry

Hotel, motel, resort

Relocation costs covered by employer

Responsibilities

Tasks

Resolve complaints and claims

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests' departures, calculate charges and receive payments

Balance cash and complete balance sheets, cash reports and related forms

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Contact customers to deliver requested wakeup calls

Perform light housekeeping and cleaning duties

Provide customer service

Experience and specialization

Computer and technology knowledge

Multi-line switchboard

Additional information

Transportation / travel information

Public transportation is available

Personal suitability

Client focus

Reliability

Team player

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups :

Support for persons with disabilities

Provides physical accessibility accommodations (for example : ramps, elevators, etc.)

Support for newcomers and refugees

Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)

Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)

Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)

Supports newcomers and / or refugees with foreign credential recognition

Support for youths

Offers on-the-job training tailored to youth

Support for Indigenous people

Offers mentorship, coaching and / or networking opportunities for Indigenous workers

Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Hospitality

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