Home and Community Program Manager

ZipRecruiter; Southwestern Ontario; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading non-profit organization in Ontario seeks a Program Manager for their Home and Community Services. The ideal candidate will have a background in behavioral health and a commitment to community engagement. Responsibilities include managing operations and staff development. This position offers a chance to make a real impact in the lives of individuals with autism. Competitive salary and benefits are included.

Benefits

Career growth opportunities

Inclusive working environment

Personal and professional development

Qualifications

• 5+ years of relevant experience in behavioral health care or education.
• Experience in a Behavioral Health Care environment is required.

Responsibilities

• Oversee daily operations of the Home and Community Autism program.
• Provide exceptional customer service to clients and families.
• Cultivate strong partnerships with stakeholders.
• Supervise a multidisciplinary team to deliver quality services.

Skills

Interpersonal communication

Organizational skills

Team leadership

Problem-solving

Google Suite knowledge

Education

Bachelor's degree in Counseling, Social Work, Education, or related field

Master’s degree in Counseling, Social Work, Education, or related field

Job description

Overview

Join Our Leadership Team at Brighter Stronger Foundation!

Make an Impact. Lead with Compassion.

At Brighter Stronger Foundation (BSF), we’re committed to transforming lives by providing world-class services to individuals with autism and related needs. As a key member of our leadership team, the Program Manager, Home & Community - Autism and Related Services will drive the success of our mission and values while managing the daily operations of our Home and Community Program. If you\'re a seasoned leader with a passion for behavioral health and community engagement, we want you on our team!

Why BSF?

• Leadership Opportunity: Make a real difference in the lives of our clients, families, and staff.
• Community Impact: Build strong relationships with stakeholders, partners, and collaborators.
• Career Growth: Lead a talented team and develop your own leadership potential in a supportive environment.
• Innovative Culture: Work in an organization that values flexibility, creativity, and continuous improvement.

Responsibilities

What You\'ll Be Doing:

• Oversee the daily operations of our Home and Community Autism and Related Services program, including services utilization, team management, outreach, and budgeting.
• Provide exceptional customer service to clients and families, ensuring their needs are met with care and compassion.
• Cultivate strong partnerships with key stakeholders and community partners to promote program growth and success.
• Supervise and collaborate with a multidisciplinary team to deliver the highest-quality client services.
• Provide regular onsite program services coverage and engage in our 24-hour on-call rotation to ensure continued service excellence.
• Monitor performance benchmarks and ensure program services exceed expectations and compliance standards.

Team Leadership & Staff Development

• Lead recruitment efforts, interview and hire new staff, and ensure smooth onboarding.
• Foster a positive and empowering work environment by providing daily guidance, mentorship, and performance management.
• Offer training and development opportunities to help staff grow in leadership, clinical excellence, and client-centered care.
• Ensure staff compliance with performance standards and organizational policies.
• Regularly evaluate service delivery and make data-driven recommendations to improve quality and efficiency.

Collaboration & Community Engagement

• Act as a key representative of BSF by facilitating client interest meetings and engaging with the community.
• Participate in internal emergency response efforts and coordinate cross-departmental support as needed.
• Inspire and promote trust and collaboration among staff, clients, and community stakeholders.

Other Duties as Assigned

• Play an integral role in special projects that contribute to the overall success of the organization.

Benefits & Work Environment

Why You\'ll Love Working Here:

• Empowering Leadership: You\'ll be part of a collaborative leadership team that values each individual\'s contributions.
• Work-Life Balance: Enjoy a fulfilling role with a manageable work schedule and opportunities for growth.
• Inclusive Environment: We embrace and create an environment where every team member can thrive.
• Personal and Professional Development: We’re committed to the growth of our employees, providing you with the tools and opportunities to expand your skills.

Physical Demands & Work Environment

• Onsite Work: Regular onsite presence is required.
• Physical Requirements: You should be able to lift up to 50 lbs, climb stairs, and perform other essential physical tasks.
• Client Interaction: Be prepared for occasional exposure to aggressive behaviors from clients in the course of providing exceptional care.

Apply

Apply Now!

If you’re ready to take your career to the next level and make a lasting impact on the lives of individuals with autism and related needs, we want to hear from you!

At Brighter Stronger Foundation, we’re not just building a team—we’re building a culture of excellence. Apply today to become part of our mission to create brighter, stronger futures.

Employment Disclaimer

This job description is not a contract and may be updated by management at any time. Brighter Stronger Foundation is an Equal Opportunity Employer and complies with all applicable laws and regulations. We embrace and encourage candidates of all backgrounds to apply.

What We\'re Looking For:

• Education & Experience:
  • Bachelor\'s degree in Counseling, Social Work, Education, or a related field with at least 5 years of relevant experience, OR
  • Master’s degree in Counseling, Social Work, Education, or related field with at least 3 years of relevant experience.
  • At least 2 years of experience in a Behavioral Health Care environment.
• Key Skills & Abilities:
  • Strong interpersonal communication skills, with the ability to actively listen, guide, and support clients and staff.
  • Proven ability to handle multiple tasks with excellent organizational and prioritization skills.
  • Ability to lead a team with compassion, integrity, and a commitment to excellence.
  • Data-driven, with strong problem-solving and analytical skills.
  • Knowledgeable in Google Suite, and willing to learn and utilize Electronic Medical Record (EMR) systems.
  • Experience with Learning Management Systems is a plus.