Helpdesk Support Advisor

Adecco; St. Catharines; On-site; CAD 1,000; Full time

Job summary

Adecco is seeking a Helpdesk Support Advisor for a temporary full-time role in St. Catharines, ON. The position involves providing technical assistance and support to customers, resolving issues through remote troubleshooting. Ideal candidates will have at least one year of experience in customer support, strong communication skills, and a high school diploma. The role offers a competitive hourly rate of $19.23 and additional benefits including medical and dental coverage after qualification.

Benefits

4% vacation pay paid out on each weekly pay cheque

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Qualifications

• Minimum 1 year of experience in help desk or customer support roles.
• Proficient in office automation products and remote-control tools.
• Tech-savvy with the ability to learn new technologies quickly.

Responsibilities

• Provide technical assistance and support to customers via chat, async messaging, and phone.
• Diagnose and resolve technical issues through remote troubleshooting.
• Ensure high customer satisfaction ratings and compliance with service level agreements.

Skills

Communication

Interpersonal skills

Technical troubleshooting

Customer service

Education

High school diploma or equivalent

Tools

Office automation products

Remote-control tools

Job description

Adecco is currently seeking a Helpdesk Support Advisor for a Temporary role, offering $19.23 Per Hour. As a Helpdesk Support Advisor, you'll provide technical assistance and support to customers, resolving issues through remote troubleshooting and excellent customer service.

Pay rate : $19.23 / hour.

Location : St Catherine’s, ON

Job type : Temporary | Full-time

Here’s why you should apply :

Hires fast, pays weekly.

4% vacation pay paid out on each weekly pay cheque.

Medical and dental benefits once qualified.

Free training programs

New and quicker onboarding process

Responsibilities :

Provide technical assistance and support to customers via chat, async messaging, and phone channels.

Diagnose and resolve technical issues through remote troubleshooting and pertinent questions.

Recommend process improvements and system / technology enhancements to enhance efficiency.

Ensure high customer satisfaction ratings and compliance with service level agreements.

Demonstrate empathy and active listening to address customer concerns effectively.

Requirements :

Minimum 1 year of experience in help desk or customer support roles.

Proficiency in office automation products, databases, and remote-control tools.

Strong communication and interpersonal skills.

Tech-savvy with the ability to learn new technologies quickly.

High school diploma or equivalent.

Flexibility with hours of operation.

Must be legally eligible to work and reside in Canada.