Help Desk Technician - IT

Calian Group Ltd.; Kingston; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology service provider is seeking a bilingual Help Desk Technician in Kingston, ON. This on-site position involves offering technical support for end-users and managing IT systems in both Windows and Linux environments. The ideal candidate will have a relevant diploma, necessary certifications, and hands-on experience in IT support and troubleshooting. Opportunities for growth in diverse IT projects are available.

Qualifications

• Must have a diploma or a related certificate in IT.
• Must possess certifications like MCP or RHCSA.
• Experience with configuration and management of IT systems is required.

Responsibilities

• Provide first-level technical support to end-users.
• Troubleshoot and resolve hardware and software issues.
• Perform installation and maintenance of IT systems.
• Ensure compliance with IT security protocols.

Skills

Technical support

Troubleshooting

User account management

Inventory management

Compliance with IT security

Education

Diploma in Networking Administration or related field

Tools

Windows

Linux

Job description

Position Overview

Calian is currently hiring a bilingual Help Desk Technician - IT to support our customer in Kingston, ON. This on-site role involves providing technical support for end-users and infrastructure, performing diagnostics and troubleshooting, and supporting IT systems in a Windows and/or Linux environment.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person
• Troubleshoot and resolve hardware, software, and network issues on PCs, servers, and switches
• Perform installation, configuration, and maintenance of IT hardware and software systems
• Support user account management including password resets, permissions, and access control
• Maintain documentation related to support tasks, configurations, and procedures
• Perform routine monitoring and maintenance of IT systems to ensure optimal performance
• Escalate complex issues to senior technical staff when necessary
• Assist in maintaining inventory of IT assets and ensuring up-to-date records
• Provide basic training and support to users on company IT systems and tools
• Participate in IT projects including deployments, upgrades, and migrations
• Ensure compliance with IT security protocols and practices
• Work closely with internal teams and client stakeholders to resolve service requests
• Other duties as assigned

Qualifications

Mandatory Technical Criteria (MTC)

MTC1

Must have a diploma or certification from a recognized training institution or post-secondary institution in Networking Administration, Computer Networking, or IT. Examples include (but are not limited to):

• Microcomputer Engineering Technology Diploma
• Network and Internet Systems Specialist Diploma
• Network and Communications Technician Diploma
• Computer Networking and Technical Support Diploma

MTC2

Must possess one of the following certifications:

• Microsoft Certified Professional (MCP)
• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)
• VMware Certified Professional (VCP)

MTC3

Must have demonstrated experience with configuration, management, and maintenance tasks for PCs, servers, and switches in Linux or Windows environments.

Additional Requirements

• Must be able to obtain a Government Security Clearance at the Secret level