Healthcare Operations Centre Dispatcher

Paladin Security; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading security company in Canada seeks a Scheduling Coordinator to manage guard schedules for healthcare contracts. The ideal candidate will possess a High School Diploma, customer service experience, and excellent communication skills. This full-time position requires strong organizational abilities and detail orientation, with opportunities for professional growth.

Benefits

Medical Insurance

Dental Insurance

Paid Vacation

Qualifications

• High school diploma required; post-secondary education is an asset.
• Excellent English communication skills with a diverse workforce.
• Ability to work efficiently in a deadline driven environment.

Responsibilities

• Create and modify work schedules for Security Guards.
• Maintain scheduling software and coordinate entries.
• Liaise with the Alberta Protective Services Operations Center.

Skills

Customer service experience

Judgement and decision-making

Outgoing personality

Excellent written and oral communication skills

Strong computer skills (Word, Excel, PowerPoint, Outlook)

Time management and multitasking

Education

High School Diploma/GED

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Responsibilities

• Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.
• Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy.
• Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate.
• Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired.
• Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations.
• Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilled.
• Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtime.

Qualifications

• Must possess a High school Diploma, Post-Secondary education is an asset.
• Previous customer service experience is an asset.
• The ability to use judgement and decision-making skills to evaluate situations and establish priorities.
• Must have an outgoing, friendly, and extroverted personality.
• Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce.
• Strong computer skills; including Word, Excel, PowerPoint and Outlook.
• Ability to learn quickly and navigate through new software is an asset.
• Able to work effectively and efficiently in a deadline driven environment.
• Strong time management, multitasking, problem solving, and organizational skills.
• Must be detail oriented, team player, self-motivated, and able to take direction.
• Education: High School Diploma/GED.

Benefits

• Medical Insurance
• Dental Insurance
• Paid Vacation

This job reports to the Healthcare Operations Center Supervisor.

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Travel is not required.