Health and Well-being Coach

NHS; Windsor; On-site; CAD 48,000 - 52,000; Full time

Job summary

A healthcare organization in Windsor seeks a Health and Well-being Coach to enhance patient health management via one-on-one coaching. Responsibilities include supporting lifestyle changes and connecting patients with healthcare services. Ideal candidates will possess strong communication and organizational skills, be proactive in patient engagement, and have a background in health and social care. This role is crucial within the Primary Care Network's team, aiming to embed personalized care throughout the community.

Qualifications

• Experience of working in health, social care or similar roles.
• Ability to maintain accurate, confidential notes.
• Knowledge of safeguarding policies.

Responsibilities

• Provide one-to-one coaching to help patients achieve health goals.
• Support patients with lifestyle change in areas such as stress management.
• Review patient needs and facilitate access to necessary services.

Skills

Strong communication skills

Organisational skills

Proficiency in health and social care IT systems

Ability to build trusting relationships

Knowledge of behaviour change theories

Experience in lifestyle modification support

Job description

Windsor Primary Care Network, is a group of 6 GPPractices working together with a range of local providers to offer morepersonalised and coordinated health and social care to the 70000 patientpopulation of Windsor in Berkshire.

We are looking to recruit to the post of Health andWell-being Coach, to work within our Primary Care Network multidisciplinaryhealthcare team.

Main duties of the job

Provide one-to-one coaching tohelp patients identify goals and take steps towards improving their health andwellbeing.

Support patients withlifestyle change areas such as weight management, physical activity, healthyeating, stress management, sleep, and smoking cessation.

Use behaviour changeapproaches including motivational interviewing, active listening, and goalsetting to encourage patient confidence and self-management.

Deliver coaching remotely orface-to-face across primary care sites.

Connect individuals with peersupport, self-management tools, and community activities to build confidence,resilience, and social connection.

About us

Windsor Primary Care Network has been successfullydelivering at scale Care to the population of Windsor for 4 years. We have alarge team of both clinical and none clinical staff.

While each Health and Well-being Coach will become embeddedin up to 3 Practices, they frequently enjoy a mutually supportive jointapproach to work with other members of the 13 strong PCN Health and WellbeingTeam know as the PAC Team. The Team benefit from both practice and PCN supervision and training.

We hope you will decide to join us

Job responsibilities

Health and Wellbeing Coaches support people to takepro-active steps to improve the way they manage their physical and mentalhealth conditions, based on what matters to them. They support people todevelop their knowledge, skills, confidence in managing their health and care,to improve their health outcomes and quality of life and support them makingchanges in health related behaviours. Health coaches do this by coaching andmotivating people through multiple sessions to identify their needs and to setgoals for themselves, and through providing access to interventions such asself-management education and peer support.

Health and Wellbeing Coaches manage and prioritise a caseload,according to the needs, priorities and support required by individuals in thecaseload. They identify when a persons needs are beyond the scope of the healthand wellbeing coach role and refer them back to other health professionals ororganisations. Health and Wellbeing Coaches may work with people by phone, byvideo conference, or face- to-face.

The successful candidate will be kind, reflective andself-aware and will enjoy working with a wide range of people. They will havegood communication and negotiation skills and a firm belief that people haveuntapped resources within them, that can be unleashed by providing highquality, non-judgemental support. They will be proactive with a flexibleattitude, keen to work as part of a team and committed to developing themselvesin this skilled role and supporting colleagues to do the same.

They work closely with GPs and practice teams to manage acaseload of patients, acting as a central point of contact to ensureappropriate support is made available to them and their carers; supporting themto understand and manage their condition and ensuring their changing needs areaddressed.

This is achieved by bringing together all the informationabout a persons identified care and support needs and exploring options to meetthese within a single personalised care and support plan, based on what mattersto the person.

Health and Well-being Coaches review patients needs and helpthem access the services and support they require to understand and managetheir own health and wellbeing, referring to social prescribing link workers,health and wellbeing coaches, and other professionals where appropriate.

The successful candidate will be based in a local cluster ofGeneral Practices as part of the Primary Care Network (PCN). They will becaring, dedicated, reliable and person-focussed and enjoy working with a widerange of people. They will have good written and verbal communication skillsand strong organisational and time management skills. They will be highlymotivated and proactive with a flexible attitude, keen to work and learn aspart of a team and committed to providing people, their families and carerswith high quality support.

This role is intended to become an integral part of the PCNsmultidisciplinary team, working alongside social prescribing link workers andhealth and wellbeing coaches to provide an all-encompassing approach topersonalised care and promoting and embedding the personalised care approachacross the PCN.

There may be a need to work remotely depending on therequirements of the role. Please note that the role of a Health and Well-beingCoach is not a clinical role.

Person Specification

Experience

• Experience of working in health, social care and other support roles in direct contact with people, families or carers in a paid or voluntary capacity
• Experience of supporting people, their families and carers in a related role
• Strong organisational and written skills, including planning, prioritising, time management and record keeping
• Ability to maintain accurate, confidential clinical notes to a professional standard.
• Strong communication and active listening skills.
• Ability to build trusting, non-judgemental relationships with patients.
• Confidence in facilitating groups or educational sessions.
• Ability to work autonomously and as part of a multidisciplinary team.
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Proficient in using health and social care IT systems or similar Microsoft Office applications
• Understanding of behaviour change theories such as Motivational Interviewing or CBT-based approaches.
• Experience supporting patients with lifestyle modification e.g., weight management, physical activity, smoking cessation.
• Awareness of health inequalities and experience working with diverse and underserved populations.
• Knowledge of long-term conditions -diabetes, COPD, hypertension.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,500 to £28,000 a yearDepending on experience