Head of Virtual Mortgage Retention

Scotiabank; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Canada is looking for a Manager, Virtual Advice to lead a team of Virtual Mortgage Retention Specialists. This role involves driving a customer-focused culture, managing team performance, and developing strategies for customer retention. Candidates should have strong leadership skills, deep knowledge of the mortgage industry, and excellent communication abilities. The position is based in Canada and requires the ability to work flexible hours.

Qualifications

• Proven leadership and sales management skills.
• Ability to drive change and motivate teams effectively.
• Strong understanding of the mortgage market and retention strategies.

Responsibilities

• Lead a team focused on deepening customer relationships.
• Manage and coach team members to drive performance.
• Contribute to the improvement of the virtual advice model.

Skills

Leadership and sales management

Coaching and influencing

Knowledge of mortgage industry

Strong communication skills

Sales management expertise

Relationship building

Tools

Intralink

Salesforce

Workhub

ScotiaHOME

Job description

A leading financial institution in Canada is looking for a Manager, Virtual Advice to lead a team of Virtual Mortgage Retention Specialists. This role involves driving a customer-focused culture, managing team performance, and developing strategies for customer retention. Candidates should have strong leadership skills, deep knowledge of the mortgage industry, and excellent communication abilities. The position is based in Canada and requires the ability to work flexible hours.