Head of Sales and Service

Aon Corporation; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading insurance company is looking for a Head of Sales and Service to drive sales growth and ensure exceptional service delivery. This role requires 15+ years of insurance industry experience and strong leadership abilities. The successful candidate will manage cross-functional teams and enhance client relationships while meeting commercial goals. The position emphasizes strategic planning and operational excellence in service delivery.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Learning and development opportunities

Qualifications

• Minimum of 15 years of experience in the insurance industry with a focus on sales.
• Proven track record in business development and service leadership.
• Experience building business books and hiring underwriters.

Responsibilities

• Lead strategic plans to achieve sales targets and expand customer base.
• Oversee service delivery standards to ensure responsiveness.
• Collaborate with internal stakeholders to align sales and service strategies.

Skills

Sales Leadership

Client Relationship Management

Negotiation

Communication

Strategic Planning

Education

Degree in Business, Marketing, or related field

Job description

Head of Sales and Service- Linx Underwriting

The Head of Sales and Service will lead Linx’s efforts to grow its client base, deepen broker relationships, and deliver an exceptional service across its underwriting portfolio. This role combines strategic sales leadership with operational oversight of service delivery, ensuring that Linx’s commercial goals are met while maintaining its reputation for responsiveness and excellence.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Sales Leadership

• Develop and execute strategic plans to achieve sales targets and expand the customer base.
• Lead, mentor, and develop the sales team to ensure high performance and continuous improvement.
• Build and maintain strong, long-lasting relationships with brokers and clients.
• Identify new business opportunities through market analysis and broker engagement.

Service Excellence

• Oversee service delivery standards across underwriting teams, ensuring timely and accurate responses to broker submissions.
• Collaborate with underwriting, operations, and technology teams to streamline workflows and improve client experience.
• Monitor service metrics and implement improvements to maintain Linx’s high engagement scores.

Cross-Functional Collaboration

• Work closely with product development, marketing, and underwriting to align sales and service strategies with business goals.
• Partner with internal stakeholders to ensure cohesive execution of client solutions.

Portfolio Oversight

• Support underwriting teams in managing large, complex risks across property and casualty lines.
• Ensure alignment between sales efforts and underwriting appetite.

How this opportunity is different

Linx Underwriting Solutions Inc. is a Managing General Agent (MGA) and wholly owned subsidiary of Aon Canada. Linx underwrites commercial insurance on behalf of domestic carriers and Lloyd’s syndicates under delegated authority, offering tailored solutions for the Canadian market. The firm is known for its agility, innovation, and deep underwriting expertise, and plays a critical role in delivering better outcomes for Aon and its clients.

What Makes Linx Different

• Client-Centric Innovation: Linx develops niche products like infectious disease liability and AI-powered quoting tools to meet evolving client needs
• Collaborative Culture: Linx maintains a genuinely collaborative relationship with Aon, leveraging market insights and underwriting depth to design solutions that deliver better outcomes
• Operational Excellence: Linx’s Small Commercial platform reduces risk analysis time
• Growth-Focused: With initiatives like the 3x3 plan and the acquisition of NFP, Linx is laser-focused on sustainable, profitable growth

Skills and experience that will lead to success

• Degree in Business, Marketing, or a related field.
• Minimum of 15 years of experience in the insurance industry, with a proven track record in sales, business development, and service leadership.
• Experience building business books and hiring underwriters.
• Strong negotiation, communication, and CRM skills.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate