Head of Operations

Total Life; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A healthcare innovation startup in Vancouver is seeking a Head of Operations to drive day-to-day execution and operations. This is a builder role for someone eager to establish systems and lead strategic initiatives in a fast-paced environment. Ideal candidates are organized, detail-oriented, and thrive in ambiguity while leveraging technology and AI to optimize performance. The position offers equity and direct partnership with leadership, ensuring you make a significant impact on improving mental health care for older adults.

Benefits

Meaningful equity

Direct partnership with CEO

Opportunity for career growth

Qualifications

• Experience at a high-growth or early-stage startup is beneficial.
• Operations, chief of staff, or general management background is helpful.
• Comfortable with ambiguous situations and fast changes.

Responsibilities

• Manage company-wide operations and execution.
• Oversee finance activities including budgeting and cash flow.
• Implement operational systems that scale effectively.

Skills

Organizational skills

Execution-driven

Technical fluency

Strong judgment

Ability to thrive in ambiguity

Tools

AI tools

Financial software

Job description

We’re hiring a Head of Operations (insert a crowd cheering!)

Total Life is a pre-Series A company on a mission to transform mental health care for older adults — one of the most underserved populations in healthcare.

Millions of seniors struggle with depression, anxiety, loneliness, and loss. Most never get care. We exist to change that — and the impact is real, measurable, and deeply human.

This role is for someone who wants to help run a startup — not just work at one.

The role

As Head of Operations, you’ll be the internal engine of Total Life. You’ll work directly with the CEO and own how the company runs day-to-day — turning strategy into execution, growth into systems, and chaos into clarity.

This is not a corporate role. This is a builder role.

You’ll thrive here if you love:

• Early‑stage chaos and fast growth
• Ownership and accountability
• Building systems from scratch
• Making decisions with imperfect information
• Using AI and technology to move faster and smarter

What you’ll own

• Company-wide operations and execution
• Finance oversight: budgeting, cash flow, burn, runway visibility
• Partnering with payroll, accounting, and vendors
• Hiring operations, onboarding, and HR infrastructure
• Operational systems that scale without bureaucracy
• Leveraging AI and modern tools to increase speed and leverage

Who we’re looking for

• Want to escape the corporate world and build something meaningful
• Are obsessively organized, detail-oriented, and execution-driven
• Thrives in ambiguity and fast-changing environments
• Has strong judgment and doesn’t need hand-holding
• Is deeply comfortable with technology and AI tools
• Believes mission and performance go hand in hand

Experience that helps (but isn’t required)

• Experience at a high-growth or early-stage startup
• Operations, chief of staff, finance ops, or general management background
• Oversight of finance and HR operations
• Experience working directly with founders
• Coding or strong technical fluency is a plus

What this role is not

• Not a narrow functional role
• Not a slow or hierarchical environment
• Not for people who need certainty before acting

Why join

• Pre-Series A with strong momentum
• Meaningful equity and real ownership
• Direct partnership with the CEO
• Clear path to VP Operations / COO
• Daily work that has a massive positive impact on older adults’ lives

Why You’ll Love It Here

• You’ll be the owner of one of the most important functions in a rapidly growing company.
• You’ll work directly with leadership to build and automate the financial backbone of the business.
• You’ll operate in a fast, data‑first, tech‑driven culture where great ideas get implemented fast.
• You’ll have freedom to experiment, optimize, and improve — and get recognized for results.
• We are building AI tools, new products and automations each day and you can be at the center of the design for your department.
• We don’t have any legacy systems or overhang. If you can dream it you can do it.

Location

North America

If you’re excited by building, growth, mission, and modern technology — we’d love to meet you.

Apply or DM to start a conversation.