Head of Medical Operations

Ethos Veterinary Health; Dartmouth; On-site; CAD 110,000 - 130,000; Full time

Job summary

A leading veterinary healthcare provider is seeking a Hospital Director of Operations in Dartmouth, Nova Scotia. This key leader will oversee daily operations, improve patient care, and ensure financial viability. Candidates should have 5–10 years of senior experience in veterinary or healthcare operations. The role offers a competitive salary of up to $130,000 CAD, plus benefits and bonuses.

Benefits

Relocation bonus

Annual profit-sharing bonus

Comprehensive benefits package

Qualifications

• 5–10+ years of senior leadership experience in veterinary hospital operations.
• Strong business acumen managing hospital financials and budgeting.
• Proven experience building high-performing teams with measurable improvements.

Responsibilities

• Lead the hospital’s day-to-day operations and drive business growth.
• Ensure high-quality patient care through operational excellence.
• Foster communication and build trust with hospital teams.

Skills

Leadership in veterinary operations

Financial management

Team development

Education

Bachelor's Degree

MHA / MBA

Job description

Overview

Relocation Bonus Available! Come and be part of a brand new 20,000-square-foot state-of-the-art hospital at Maritime Veterinary Emergency and Specialty Centre, located in Dartmouth, Nova Scotia. Our Emergency & Specialty hospital delivers care for pets in the greater Halifax Regional Municipality and beyond.

We are seeking a visionary and dynamic Hospital Director of Operations (HD) to lead a multi-specialty veterinary hospital within Ethos Veterinary Health. This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence.

Responsibilities

• Lead the hospital’s day-to-day operations, drive business growth, and ensure high-quality patient care.
• Drive financial operations including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
• Foster transparent communication, build trust-based partnerships across hospital teams, supporting center colleagues, referring veterinarians, and community stakeholders.
• Lead continuous improvement efforts to streamline workflows and elevate patient and client experiences.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Develop and lead a high-performing hospital team through coaching, mentorship, and continuous learning; cultivate a culture rooted in trust, accountability, curiosity, and personal growth.
• Partner with Ethos Leadership and JV stakeholders to align on hospital goals and drive execution of priorities.
• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.

Qualifications

• Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Strong business acumen with demonstrated experience managing hospital financials, budgeting, and full P&L accountability.
• Education: Bachelor’s Degree ideal. MHA / MBA is a plus.
• Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development with measurable improvements to hospital financials and EBITDA.

Compensation and Benefits

The ideal compensation range offers up to $130,000 CAD per year, plus bonus potential and a comprehensive benefits package. Exceptional experience and immediate impact may warrant consideration of a higher base salary. Annual profit-sharing bonus plan. Relocation bonus for the right candidate. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off for eligible employees.

About Ethos and Location

Maritime Veterinary Emergency and Specialty Centre is part of the Ethos Veterinary Health network of hospitals. The HD will report to Ethos Field Leadership and build strong partnerships with the local team, including the Medical Director and Hospital Management team, JV partners, to support clinical excellence and high-quality patient care.

Dartmouth is located just a short ferry ride across Halifax Harbour from downtown Halifax. The area offers a vibrant community with cafes, markets, parks, festivals, and waterfront attractions, including Alderney Landing market on Saturdays.

About Ethos Veterinary Health

Ethos Veterinary Health is a premier network of over 140 specialty and emergency hospitals across North America, with more than 1,500 specialized doctors delivering care for nearly 2 million pets annually. The network uses state-of-the-art technology and evidence-based approaches to provide compassionate care and rewarding careers.

Ethos offers a comprehensive benefits program and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis protected by law. All employment decisions are based on qualifications, competence, merit, and business need.