Happiness Hub (Reservations) Supervisor

Accent Inns; Richmond; On-site; Full time

Job summary

A BC-based hospitality company is seeking a Happiness Hub Supervisor in Richmond, BC. In this role, you will lead a team, ensure high-quality guest service, and support daily operations. Ideal candidates will have proven leadership experience, a background in hotel guest services, and availability for flexible shifts. Competitive benefits and a focus on employee happiness are key aspects of this opportunity.

Benefits

Free nights at hotels

Discounts for friends and family

Live your Best Life Fund

Employee Purchase Program

Leadership development programs

Free medical and dental premiums

Qualifications

• 2 years in hotel guest services or reservations required.
• Open availability including evenings, weekends, and holidays.
• Understanding of hotel operations is an asset.

Responsibilities

• Monitor live interactions to ensure quality and brand standards.
• Train and provide feedback to team members.
• Support daily operations and client communications.
• Ensure timely inquiries with high service levels.

Skills

Proven leadership experience

Hotel guest services experience

Experience with hotel property management systems

Collaborative skills

Tools

Infor

Job description

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Happiness Hub Supervisor

Richmond, BC Full-time $24.00-$26.00/hour

Are You a Clever Duck? Take a gander at this post…

Accent Inns Inc. is a BC-based hospitality company that is different in a good way. Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff. Our 2025 Employee Survey showed that 96% of our employees are happy to work here.

We have two hotel chains: Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary. Our latest venture is ROAR, our live-fire restaurant in Tofino, BC. We are searching for our next Happiness Hub Reservations Centre Supervisor to join our team of unique and fun-loving individuals and drive our business forward in the long term.

Who We Are

Success attracts success, and here you will be working with an extraordinary company. We are a leader in the industry:

• Named one of Canada’s Most Admired Corporate Cultures three years in a row.
• Recipient of the Tourism Industry Association of Canada’s Business of the Year award for outstanding business growth.
• We have doubled our revenue and tripled our profits in the last nine years.
• Our owner and CEO, Mandy Farmer, was named Hotelier of the Year by Hotelier Magazine and RBC Women of Influence Entrepreneur of the Year.

Our success is driven by our four Core Values:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

Benefits & Work Perks

We cover 100% of medical and dental premiums, plus free mental health benefits. Additional perks include:

• Free nights at our hotels and discounts for friends and family.
• Live your Best Life Fund for personal and professional development.
• Employee Purchase Program for deals on electronics, linens, and more.
• Leadership development and coaching programs.

And more!

What the Role Involves

Responsibilities
The Happiness Hub Supervisor provides hands-on leadership, supporting team members and clients in real-time. This includes:

• Monitoring live interactions to ensure quality, accuracy, and brand standards, with coaching provided as needed.
• Providing ongoing training and performance feedback to Happiness Experts.
• Supporting the Happiness Hub Manager with daily operations, client communications, reservations, and administrative tasks like payroll and scheduling.
• Training team members on system updates and applications.
• Ensuring inquiries are answered promptly with high service levels.

What You Need

• Proven leadership experience
• At least 2 years in hotel guest services or reservations
• Experience with hotel property management systems (Infor experience is an asset)
• Open availability including evenings, weekends, and holidays
• Understanding of hotel operations (asset)
• Experience collaborating with stakeholders (asset)

Answer the Call

If this sounds like you, hit the Apply button and tell us why you want to work with us!

Don’t meet every requirement? Women and underrepresented groups are encouraged to apply. We value diversity and inclusion and strive to attract and promote diverse talent.

Visit our careers page for more opportunities.