Guest Services Representative

Primaris REIT; Belleville; On-site; CAD 30,000 - 60,000; Part time

Job summary

A national real estate investment trust is seeking a dedicated Guest Services Representative at Quinte Mall in Belleville, ON. The role focuses on exceptional customer service, assisting with various tenant programs, and providing customer support. Ideal candidates will have a secondary school diploma, customer service experience, and excellent communication skills. This part-time position offers competitive pay, ensuring rewarding career growth in a dynamic environment.

Benefits

Competitive wages

Total compensation package

Commitment to accessibility

Qualifications

• 1+ years of customer service experience is required.
• Knowledge or willingness to learn Health & Safety procedures.
• First Aid, CPR, and AED certifications are considered an asset.

Responsibilities

• Providing exceptional support to customers and tenants.
• Facilitate the property gift card program.
• Assist in the administration of the lost and found program.

Skills

Customer service skills

Communication skills

Attention to detail

Willingness to learn

Education

Secondary School diploma or equivalent

Tools

Microsoft Office

Job description

Quinte Mall - Belleville, ON

Job Type

Part Time, Hourly

Position Summary

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Quinte Mall in Belleville, ON. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

Vacancy Status: New Role

Responsibilities

• Providing exceptional support to customers and tenants
• Assist in the facilitation of the property gift card program
• Assist in the administration of the lost and found program
• Providing directions to shoppers
• Answering calls and emails
• Registering customers for the “Parenting Room” (where applicable)
• Maintaining employee manuals
• Coordinating rentals
• Administering vending machine refunds
• Restocking and organizing information brochures
• Other duties as assigned

Requirements

To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:

• Completed or are working towards a Secondary School diploma or equivalent
• 1+ years of customer service experience
• Microsoft Office experience is considered an asset
• First Aid, CPR, and AED certifications are considered an asset
• Knowledge or willingness to learn Health & Safety procedures

Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.

Compensation

At Primaris, we believe in rewarding talent with competitive wages and total compensation package. Your compensation is thoughtfully determined based on factors such as location, job level, relevant education or training, experience, knowledge, skills, and abilities, while ensuring internal equity and alignment with market data.

Expected Hourly Range: CAD $17.60

Please note: This is the expected range for the position however, it should not discourage you from applying. If you believe you’re a strong fit for the role, we encourage you to submit your application regardless of salary expectations.

Beyond salary, our total rewards approach reflects our commitment to recognizing your contributions and supporting your growth.

AI Use & Accommodation

To manage the large volume of applications, AI may be used in the recruitment process. If your qualifications align with the requirements of this role, you may be contacted for next steps.

Primaris REIT is an equal opportunity employer, committed to providing fair recruitment and employment practices to all employees and applicants. If you require accommodation for this role, please contact [email protected].

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlinesTake ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, with your resume attached please Apply Here. Please note that we thank all who apply however only candidates considered for an interview will be contacted.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us here.