Guest Services & Marketing Coordinator

Kingfisher Wilderness Adventures Ltd.; Port McNeill; Remote; CAD 60,000 - 80,000; Full time

Job summary

A regional adventure tourism company is looking for a Guest Services & Marketing Coordinator to manage guest communications and execute marketing strategies. The role involves responding to inquiries, managing bookings, and enhancing digital visibility through effective marketing initiatives. Ideal candidates possess strong organizational skills and experience in digital marketing. This is a primarily remote position with flexible in-person workdays. Competitive hourly rate of $27 to $32 based on experience.

Benefits

Flexible work environment

In-person meetings scheduled with the owner

Qualifications

• Experience in digital marketing or related fields.
• Proficiency with online tools and software.
• Background in tourism, hospitality, or outdoor industry is an asset.

Responsibilities

• Manage guest inquiries and bookings through phone and email.
• Plan and execute marketing initiatives for visibility.
• Monitor marketing performance and report analytics.

Skills

Organizational skills

Digital marketing

Communication skills

SEO knowledge

Tools

CRM systems

Social media management tools

Website editors

Job description

Open to International applicants with valid Canadian Work permits: No

Kingfisher Wilderness Adventures is seeking a highly organized and adaptable Guest Services & Marketing Coordinator to support both guest communications and our digital marketing efforts.

This is a year-round position that combines guest service (by phone, email, and social media) with behind-the-scenes coordination and marketing execution.

In this role, you will:

• Respond to inquiries and manage bookings.
• Help guests choose the tour that best fits their needs and abilities.
• Coordinate pre-trip details and communication with guests.
• Plan and execute digital marketing initiatives that grow our visibility and bookings.
• Monitor and analyze marketing initiatives to understand what’s working and where to improve.

Responsibilities & Qualifications

Guest Services & Operations

• Respond to guest inquiries promptly and professionally by phone, email, and social media.
• Manage booking confirmations, payments, and updates through our booking system.
• Manage tour inventory in our booking system and keep availability accurate.
• Maintain accurate electronic filing of participant detail forms.
• Communicate with guests regarding medical or dietary concerns.
• Support our operations team and guides by relaying guest details in a clear, timely manner.
• Track and file trip logs for record-keeping and compliance.
• Collect, respond to, and act on guest feedback where appropriate.
• Assist with reporting and general office administration.

Marketing & Communications

• Manage Kingfisher social media channels (Facebook, Instagram) with engaging, timely content.
• Maintain and update the Kingfisher website with current tours, dates, and prices.
• Update tour details and itineraries on the website as needed.
• Assist with search engine optimization (SEO) and manage Google Ads campaigns.
• Coordinate email newsletters and communications with past and prospective guests.
• Monitor online performance analytics to help shape future marketing strategies.
• Communicate with our travel trade partners on tour updates, dates, and net rates as needed.

Qualifications

• Strong organizational and multitasking skills; able to balance guest communication with back-office tasks.
• Demonstrated experience in digital marketing (social media, SEO, Google Ads) or a strong related background with willingness to learn.
• High level of digital comfort: you regularly use online tools (email, cloud file storage, spreadsheets, booking or CRM systems, website editors, social media, and email marketing platforms) and can pick up new software quickly with minimal guidance.
• Strong written and verbal communication skills.
• Prior tourism, hospitality, or outdoor industry experience is an asset.
• Knowledge of kayaking, marine wildlife, and adventure tourism in BC is an asset but not required.

27.00 to 32.00 an hour

Other Perks/Benefits

Work Environment — Primarily remote position. Scheduled in-person workdays with the owner (location is flexible). Preference for candidates based between the Comox Valley and Port Hardy.

Job Application Process

Please email your resume and a brief cover letter to [e-mail]