Guest Services Agent/Night Auditor

Pineapple Hospitality; Canada; On-site; CAD 35,000 - 45,000; Full time

Job summary

A hospitality company in Canada is looking for a Guest Services Agent/Night Auditor to ensure exceptional customer service. The role involves handling front desk duties, assisting guests with their luggage, and addressing their needs. Candidates should have a high school diploma and some related experience. Join a fun and dynamic team that cares about enhancing guest experiences. Weekend and holiday availability is a must, along with a passion for customer service. Opportunities for growth are abundant.

Qualifications

• High School Diploma or equivalent.
• Three to six months related experience preferred.
• Ability to effectively interact with all hotel guests and team members in a polite and positive manner.

Responsibilities

• Completing daily front desk duties including check-ins/outs and room scheduling.
• Assist arriving and departing guests with their luggage.
• Act as a point of reference for guests that require assistance or information.

Skills

Customer service

Interpersonal skills

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Career Opportunities with Pineapple Hospitality

A great place to work.

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Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who we’re looking for:

GUEST SERVICES AGENT/NIGHT AUDITOR

We’re about the friendliest company you’ll ever come across—and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you’ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

What to expect:

Here are a few things that will make your days full and rewarding:

• Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
• Assist arriving and departing guests with their luggage to and from guest rooms.
• Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
• Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.

Your experience and qualifications:

• High School Diploma or equivalent.
• Three to six months related experience preferred.
• Working knowledge of Microsoft Windows and Office.
• Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
• Ability to quickly assess situations and create effective resolutions to problems.
• Possess a passion to provide excellent customer service.
• Must be available to work weekends, holidays and minimum 2 overnight shifts.

Why us?

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: