Guest Services Agent

B@THE MUSEUM; Cambridge; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local hospitality leader in Cambridge is seeking a Guest Service Agent to join their team. This part-time position offers opportunities for full-time hours. Responsibilities include greeting guests, assisting with check-in/out, and personalizing guest experiences. The ideal candidate has strong customer service and communication skills, with at least one year of experience in the field. Benefits include health care and a gym on site.

Benefits

Dental care

Discounted or free food

Employee assistance program

Extended health care

On-site gym

On-site parking

Vision care

Qualifications

• Must have 1 year of customer service experience.
• Experience in hotel or accommodations guest services is required.
• Must be organized and detail oriented.

Responsibilities

• Greet guests and provide a warm welcome.
• Be involved in every aspect of guest experience including check in/out.
• Respond to guest requests through multiple channels.
• Turn challenges into opportunities with problem-solving.

Skills

Customer Centric approach

Strong interpersonal skills

Exceptional oral and written communication skills

Problem-solving skills

Multi-tasking skills

Job description

Overview

Interested in joining a team of Industry leaders redefining Hospitality? Join us. We are in search of a Guest Service Agent. This is a part-time position with opportunity for full-time hours.

Reports To

Guest Service Manager

Responsibilities

• Greet guests & provide a warm welcome.
• Be involved in every aspect of our Guest's experience from check in / out, reservations and settling guest accounts.
• Create a memorable arrival and departure experience.
• Personalize service, anticipating our guests needs.
• Respond to internal and external guest requests by email, phone and fax.
• Turn challenges into opportunities with innovative and creative problem-solving.
• Other duties as assigned.

Required Skills and Abilities

• Customer Centric approach
• Strong interpersonal skills, exceptional oral and written communication skills
• Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills
• Must be organized and detail oriented
• Strong multi-tasking skills
• Ability to work flexible hours, including days, evenings, nights, weekends and holidays.
• Mandatory Vaccination policy
• HOSPITALITY welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types

Part-time, Permanent

Pay

$18.20 per hour

Benefits

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Vision care

Experience

• Customer service : 1 year (required)
• Hotel & Accommodations Guest Services Staff : 1 year (required)

Work Location

In person