Guest Service Supervisor Pursuit Collection Jasper AB Skytram

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier hospitality venue in the Canadian Rockies is seeking a Guest Service Supervisor to lead a dynamic team. This role involves supervising daily operations, handling guest inquiries, and ensuring a high level of service. The ideal candidate will have a passion for hospitality and supervisory experience, capable of multitasking in a fast-paced environment. Enjoy the beautiful surroundings while helping create memorable guest experiences.

Qualifications

• 2-4 years in hospitality with supervisory experience.
• Ability to guide staff and encourage success.
• Consent to criminal record check.

Responsibilities

• Supervise daily operations of the guest services team.
• Handle complex guest inquiries and complaints.
• Monitor guest feedback and identify improvement areas.

Skills

Supervisory experience

Strong computer proficiency

Passion for hospitality

Multitasking

Conflict resolution

Secondary language skills

Tools

Word

Excel

Point of Sale systems

Job description

Guest Service Supervisor – Pursuit Collection, Jasper, AB

Pay: $20.50 per hour
Job type: Full-time
Location: Jasper, AB
Start date: February 11, 2025

Responsibilities

• Supervise daily operations of the guest services team: allocations, stations, cash tills, task assignments.
• Assign duties, schedule breaks, and ensure high performance and guest satisfaction.
• Handle complex guest inquiries, complaints, and escalations through email, phone, and in‑person.
• Oversee point‑of‑sale systems and SkyTram flight scheduling to minimize wait times.
• Assist with onboarding, training, and ongoing development of Guest Services Agents.
• Maintain communication with lift operators, ticket sales, group sales, and travel agents.
• Monitor cash handling procedures, assist with cash outs, deposits, and financial reporting.
• Prepare and validate operational and financial reports.
• Resolve operational issues and staff guidance, escalating when needed.
• Monitor guest feedback and service delivery, identify improvement areas.

Qualifications

• 2‑4 years in hospitality with supervisory experience (asset).
• Strong computer proficiency (Word, Excel, POS).
• Passionate about hospitality and creating memorable guest experiences.
• Ability to guide staff, provide positive reinforcement, and encourage success.
• Strong multitasking and prioritization in a fast‑paced environment.
• Conflict resolution and problem‑solving skills under stress.
• Physical stamina for extended periods on indoor/outdoor higher elevation; weather tolerance.
• Secondary language skills are an asset.
• Consent to criminal record check for “Always Honest” commitment.

Work Environment

Beautiful, iconic location in the Canadian Rockies. Team members from across the globe; dynamic, independent tasks. Hotel/housing includes trees, lakes, and blue‑bird skies. Physical demands include walking, stair climbing, bending, reaching, and lifting up to 50 pounds.

EEO Statement

Pursuit is an Equal Opportunity Employer committed to diversity. Qualified applicants are evaluated without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.