Guest Service Supervisior

Canad Inns; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier hospitality service provider in Manitoba seeks a Guest Services Supervisor to lead the team and ensure exceptional customer service. This role involves assisting the Manager, handling customer reservations, and attending to guest needs. Candidates should have leadership skills and at least 2 years of experience in a similar environment. The position offers multiple benefits including professional development, flexible schedules, employee discounts, and career growth opportunities in a supportive work culture.

Benefits

Strong personal and professional development

Continued education assistance

Employee discounts

Career growth opportunities

Flexible schedules

Qualifications

• Able to work a variety of shifts.
• Experience in a similar work environment.
• 2 years of experience in a similar role.

Responsibilities

• Assist the Manager in day-to-day duties.
• Receive and process incoming customer reservations.
• Greet customers and ascertain their requests.
• Attends to guests' needs and requests.

Skills

Leadership skills

Customer service

Problem-solving

Job description

The primary purpose of the Guest Services Supervisor role is to maintain excellent customer service while leading the team effectively. As a role model, you provide direction in a comfortable and respectful manner. In the absence of the Guest Services Manager, you are expected to seamlessly take on full leadership of the department, ensuring continuity and high standards of service.

Responsibilities

• Assist the Manager in day-to-day duties.
• Receive and process incoming customer reservations.
• Greet customers and find out what they want (dates, times, type of rooms, etc.).
• Attends to guests needs and requests.
• All other duties as assigned.

This description is not intended to be all-inclusive and can be changed or additional duties added as necessary.

Qualifications

• Able to work a variety of shifts.
• Experience in a similar work environment.
• Leadership skills.
• 2 years experience in a similar work environment.

Our benefits to support your success

• Strong personal as well as professional development.
• Continued education assistance, Scholarships.
• Employee Canadvantage Rewards Program.
• Employee Discounts, including meals, room rates, and more!
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!
• Career Growth Opportunities.
• Flexible Schedules.

About Canad Inns

Canad Inns is Manitobas premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.

Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.