Guest Service Agent

Drake Hotel Properties; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A Canadian hospitality brand in Toronto is looking for a passionate Guest Service Agent to join their dynamic team. The ideal candidate will have a minimum of 2 years' experience in hospitality, proficiency in Opera Cloud, and a genuine love for providing world-class service. Responsibilities include greeting guests, managing reservations, and ensuring cleanliness standards. This role offers a competitive hourly wage of $22–$23, plus commission on upgrades, and opportunities for professional development and unique perks in a supportive work environment.

Benefits

Competitive compensation

Benefits package

Training programs

Qualifications

• Minimum 2 years of experience as a Guest Service Agent in a hotel environment.
• Proficiency with Opera Cloud is required.
• Exceptional written + verbal communication skills.

Responsibilities

• Greeting all guests with enthusiasm and providing information.
• Ensures all aspects of room reservation protocol are followed.
• Responds to all guest requests in a timely manner.

Skills

Guest service

Hospitality

Communication skills

Opera Cloud proficiency

Education

Formal education + real-world experience

Job description

The Drake has been a part of the community and our guests’ lives since 2004. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink andspecial events. To this day,we’rethe destination for the curious. At The Drake, we celebrate emerging music and art, serve food and drinks that reimagine the classics, and inspire our team and guests to embrace fresh perspectives.We’remore than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity becausethat'sthe stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

Working with The Drake means that you will have the opportunity to work alongside like-minded individuals in an inclusive, entrepreneurial, and team-oriented environment. As someone who is curious, collaborative and a continuous learner, you’ll have limitless opportunities to make an impact and to be recognized for it.

We are currently seeking a Guest Service Agent to join our dynamic Hotel Team. This is a dream position for an energetic + passionate individual seeking to build their hotel + hospitality career as part of a small team with a focus on providing world-class service to our guests.

Responsibilities

• Greeting all guests with enthusiasm, prepared to provide information regarding all aspects of what The Drake has to offer
• Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies
• Follows Drake check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests
• Responds to all guest requests in a timely manner with follow up communication to ensure 100% guest satisfaction
• Responsible for monitoring hotel lobby cleanliness and maintaining high standards of cleanliness at all times
• Has the highest level of comprehension of all Drake products + offerings
• Has to be available to work weekends

Requirements

• Minimum 2 years of experience as a Guest Service Agent in a hotel environment
• Proficiency with Opera Cloud is required
• Genuine love of hospitality + a warm engaging spirit
• A combination of formal education + some real-world experience
• Exceptional written + verbal communication skills

Compensation

Hourly wage: $22–$23 per hour, based on experience
Eligible for 12% commission on upgrade sales generated directly by yourself

Benefits

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation, benefits package, training programs and other unique perks, as part of joining our team.

The Drake Hotel is an equal opportunity employer. We are committed to fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, BIPOC (Black, Indigenous, People of Colour); refugees, newcomers, and immigrant persons; two-spirit, LGBTQ+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.