Guest Experience Supervisor | Retail & Brand Champion

JLL; Victoria; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading real estate firm is seeking a Guest Services Supervisor in Victoria, BC. This role involves overseeing the Guest Services desk, managing guest experiences, training staff, and maintaining retailer relationships. An ideal candidate has 3+ years in customer service or hospitality, strong leadership skills, and proficiency in MS Office. This fixed-term position offers competitive compensation ranging from 50,000 to 55,000 CAD per year, with flexible working hours for special events.

Qualifications

• 3+ years customer service or hospitality experience.
• Strong leadership and conflict resolution skills.
• Exceptional communication and organizational abilities.
• Flexibility for weekends, evenings, and holidays.

Responsibilities

• Develop customer service strategies and oversee the entire guest experience.
• Train and mentor Guest Services staff.
• Execute marketing promotions and maintain tracking systems.
• Build strong retailer relationships and coordinate communications.
• Manage gift card operations and drive sales performance.
• Complete monthly reporting and administrative duties.

Skills

Customer service experience

Leadership skills

Conflict resolution skills

Communication abilities

Organizational abilities

Proficiency in MS Office

Social media proficiency

Job description

A leading real estate firm is seeking a Guest Services Supervisor in Victoria, BC. This role involves overseeing the Guest Services desk, managing guest experiences, training staff, and maintaining retailer relationships. An ideal candidate has 3+ years in customer service or hospitality, strong leadership skills, and proficiency in MS Office. This fixed-term position offers competitive compensation ranging from 50,000 to 55,000 CAD per year, with flexible working hours for special events.