Guest Experience Supervisor, Maligne Lake

Pursuit Collection; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

An attractions-led hospitality company in Canada is hiring a Guest Services Supervisor for Spring/Summer 2026. The role emphasizes providing leadership to a guest services team, ensuring exceptional hospitality experiences. Candidates should have supervisory experience, strong cash handling skills, and a passion for team development. A clean Class 5 driver's license is an asset. This full-time seasonal position offers a starting wage of $21.00/hour along with various perks including discounts on hotel stays and access to attractions.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to subsidized mental health resources

Qualifications

• Must have previous supervisory and cash handling experience.
• Strong communication skills are essential, especially in a fast-paced environment.
• A calm personality to handle emergencies and operational challenges.

Responsibilities

• Lead and support the guest services team in providing a memorable experience.
• Coordinate daily operations within the guest services department.
• Promote and sell Pursuit services to enhance guest experiences.
• Implement standard operating policies and ensure adherence to safety protocols.
• Manage cash handling and financial practices effectively.

Skills

Supervisory experience

Cash handling

Customer service orientation

Team coaching

Decision making under pressure

RTP POS Software experience

Clean Class 5 driver's license

Grooming standards

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

Role & Responsibilities

• Provide direction, leadership and daily support to the guest services team, ensuring that team members deliver a positive and memorable hospitality experience
• Coordinate and participate in the daily running of the guest services operation, in both the ticket office and boathouse in addition to scheduling, recognition and performance management duties
• Assist guests by providing information on Maligne Lake and Pursuit services and amenities, and by promoting and selling our related products and services
• Guest supervisor duties also include covering dispatching duties: operational communications/responding to and adapting to emergencies and equipment failures and coordination of the daily tour schedule.
• Implement and deliver the standard operating policies and procedures as they relate to the guest services operations, safety and employee engagement standards and practices
• Recognize and identify business needs and adjust frontline sales strategies
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, cash outs
• Assisting dispatch with effective tour inventory management to maximize visitation and/or operational efficiency

Required Skills & Qualifications

• Previous supervisory, point of sale, cash handling experience
• A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests
• A passion for coaching and developing employees - Mature, energetic, dependable and self-motivated team player with a high attention to detail
• A calm personality, comfortable working and making decisions in a fast-paced, high-pressure environment
• Fluent and articulate in English, ability to communicate and comprehend over two-way radio required
• Experience using RTP POS Software, an asset
• Class 5 driver’s license (clean abstract) an asset
• Must meet the organization's grooming and appearance standards

The starting wage for this role is $21.00/hour.

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.