Guest Experience Leader: Personalised Hospitality Excellence

Melia Purosani Hotel Yogyakarta; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hotel brand in Canada is seeking a Guest Experience Manager to ensure exceptional customer satisfaction and optimal service standards. The ideal candidate will have a university degree in Tourism or Hospitality and three years of experience in a similar role. Responsibilities include personalising guest experiences, managing the Guest Service team, and implementing customer experience tools. Join this dynamic environment that promotes growth and equal opportunities while being part of a diverse and inclusive team.

Benefits

My MeliáRewards

Flexible compensation and discounts

Qualifications

• 3 years in a similar position in the hospitality industry.
• Advanced English language skills.
• Experience with customer experience tools.

Responsibilities

• Ensure optimal implementation of brand standards.
• Personalise the customer experience.
• Manage and supervise the Guest Service Line team.

Skills

Ability to lead and inspire a team

Excellent communication skills

Proactivity and Innovation

Attention to detail

Problem-solving skills

Education

University degree in Tourism or Hospitality

Job description

A leading hotel brand in Canada is seeking a Guest Experience Manager to ensure exceptional customer satisfaction and optimal service standards. The ideal candidate will have a university degree in Tourism or Hospitality and three years of experience in a similar role. Responsibilities include personalising guest experiences, managing the Guest Service team, and implementing customer experience tools. Join this dynamic environment that promotes growth and equal opportunities while being part of a diverse and inclusive team.