Guest Experience Concierge

Marriott Hotels Resorts; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Burnaby is looking for a Guest Experience Expert to enhance guest stays with exceptional service. Responsibilities include guiding guests, addressing requests, and ensuring quality service. Ideal candidates will have a high school diploma and strong customer service skills. This full-time role requires the ability to maintain professionalism while interacting with guests. Competitive pay range from $25.00 to $28.00 per hour is offered.

Qualifications

• Must create a safe workplace and maintain confidentiality.
• Experience in customer service is preferred but not required.
• Will be on feet moving around for extended periods.

Responsibilities

• Guide guests through their entire stay and process operational needs.
• Address guest requests and complete reports.
• Share highlights of the local area.

Skills

Customer service

Attention to detail

Communication skills

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Burnaby is looking for a Guest Experience Expert to enhance guest stays with exceptional service. Responsibilities include guiding guests, addressing requests, and ensuring quality service. Ideal candidates will have a high school diploma and strong customer service skills. This full-time role requires the ability to maintain professionalism while interacting with guests. Competitive pay range from $25.00 to $28.00 per hour is offered.