Guest Experience Ambassador

Compass Group Canada; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading food services company in Montreal is seeking a Guest Experience Ambassador to create a welcoming atmosphere for clients and staff. This part-time position requires previous hospitality experience, excellent communication skills, and the ability to manage tasks effectively. Responsibilities include providing customer support, greeting guests, and maintaining reception areas. Join this renowned company to embark on a career with numerous growth opportunities and a commitment to diversity and inclusion.

Benefits

Health Benefits

Comprehensive wellness resources

Opportunities for growth and learning

Qualifications

• Preferred degree in Hospitality or luxury hospitality experience.
• 2-3 years' experience in front-of-house operations.
• Excellent written and verbal communication skills.

Responsibilities

• Provide high-level customer support.
• Greet and escort VIP guests.
• Maintain building visitor lists.

Skills

Hospitality degree or experience in a luxury hospitality environment

Front-of-house operations experience

Solid written and verbal communication skills

Ability to set priorities and manage multiple tasks

Strong business acumen & professionalism

Excellent listening and oral communication skills

Basic computer skills

Education

Degree in Hospitality or related field

Experience in luxury hospitality

Job description

What's in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.

The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.

Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.

Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.

A Focus on Mental Health and Wellness. just now is our Mental Health and Well‑Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.

We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate‑led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Working Title: Guest Experience Ambassador

Employment Status: Part‑Time

Starting Hourly Rate: $18.00 per hour

Address: 1 Place Ville-Marie

New Hire Schedule: Part‑Time, Mon - Fri 2pm - 6pm

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates?

Imagine joining a team that's at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world's best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It's a winning combination. Join us.

Job Summary

The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times.

Responsibilities

• Provide high‑level internal and external customer support
• Greet employees and visitors, escort all VIP guests
• Ensure daily optimal workspace occupancy
• Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
• Handle daily signage requirements for guest wayfinding
• Maintain building visitor list by managing the access badge process
• Weekly and daily communication with Experience Team
• Operate telecommunication systems and manage incoming calls
• Restock supplies daily throughout the reception and storage room
• Provide general travel support
• Work closely with facilities, local technology, and other workplace departments
• Carry out instructions for security, fire, health and safety guidelines
• Interface with vendors
• Conduct opening and closing walkthroughs when business requires
• Full understanding of security procedures

Qualifications

• Hospitality degree or experience in a luxury hospitality environment is preferred.
• Two to three years' experience in front‑of‑house operations at a corporate office.
• Solid written and verbal communication skills, analytically inclined and a team player
• Ability to set priorities, manage multiple tasks and meet frequent deadlines
• Strong business acumen & professionalism
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.