Guest Experience Agent, Open Top Touring

Pursuit Collection; Banff; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hospitality company in Canada is seeking a Guest Experience Agent for the Spring/Summer 2026 season. As part of this full-time seasonal role, you will provide exceptional customer service, assist with tours, and engage with guests at iconic locations. Ideal candidates are organized, have strong communication skills, and a passion for the hospitality sector. Join us in creating unforgettable experiences and enjoy perks like free access to attractions and discounts on services.

Benefits

Free access to Pursuit attractions

Discounts on hotel stays and dining

Access to mental health and wellness resources

Qualifications

• Experience in customer service is required.
• Cash handling experience is an asset.
• Able to work independently and in a team.

Responsibilities

• Ensure high levels of customer service.
• Assist Driver Guides with guest experiences.
• Prepare for tours and maintain cleanliness of vehicles.

Skills

Strong customer service skills

Sales experience

Fluent in English

Attention to detail

Good communication skills

Conflict resolution skills

Positive attitude

Tools

Point-of-Sale system

Basic computer literacy

Job description

Guest Experience Agent (Seasonal), Open Top Touring

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At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full‑time seasonal role.

Role & Responsibilities

• Duties, including tour check‑in, ticket sales, retail sales of merchandise, operating the Point‑of‑Sale system and cash handling including cash‑ins/outs
• Prepare for tours including printing passenger manifests, preparing beverage service and cleaning/sanitizing vehicles
• Ensure that a high level of customer service is given to each guest
• Welcome and inform all Open Top Touring guests; answer emails and phone calls as needed
• Understand and promote all products, services and policies offered by Pursuit
• Wear a unique uniform, and act as an ambassador for Open Top Touring, Pursuit, the town of Banff and Banff National Park
• Be prepared for a fast‑paced work environment with changing conditions
• Supporting timely tour departure in line with schedule
• Assist Driver Guides with guest experience before and after tours
• Working in a team environment as well as independently
• Be attuned to weather patterns and determine canvas roof requirements – safely removing or installing the roof as needed and securing it properly. Some overhead heavy lifting is required

Required Skills & Qualifications

• Strong customer service skills, experience is required
• Sales experience and cash handling experience is an asset
• Fluent in English, knowledge of a second language is an asset but not mandatory
• Attention to detail and good communication skills
• Organized, punctual, hardworking and driven, with conflict resolution skills and the ability to multitask
• Basic computer literacy
• Able to work in a team environment as well as independently
• Experience in guest focus and group management
• Have a positive attitude, with a dynamic, outgoing, engaging, animated and friendly personality
• Adaptability and flexibility in day‑to‑day operations
• Passion for travel and people with an interest in the tourism / hospitality sector of the Canadian Rockies
• Knowledge of Canadian History, an asset but not mandatory

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retailAccess subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Hospitality