Grant Processing Advisor

Cynet systems Inc; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A service management company in Edmonton seeks a candidate with strong analytical and problem-solving skills to handle quality assurance for claims. The ideal applicant will have a High School Diploma or GED along with proficiency in advanced Excel and Microsoft Office applications. Responsibilities include investigating claims, preparing reports, and supporting system improvements. Strong leadership and communication skills are essential in this role, aimed at enhancing customer service and operational efficiency.

Qualifications

• Proficient in advanced Excel skills including pivot tables and lookup functions.
• Experience using analytical skills to resolve complex issues.
• Ability to work independently and in a team.

Responsibilities

• Coordinate pre-payment quality assurance and post-payment verification for claims.
• Investigate and resolve complex customer service and technical issues.
• Monitor quality assurance reports before claim release.
• Identify errors or fraud in claim submissions.
• Support information system improvements and testing activities.
• Supervise and train claim payment coordinators.

Skills

Advanced Excel and data analysis

Customer service and issue resolution

Process improvement

Team leadership and supervision

Reporting and documentation

Quality assurance and verification

Communication and stakeholder management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description

• High School Diploma or GED.
• Ability to establish and maintain effective working relationships with team members and management.
• Ability to learn quickly, problem solve, and work independently and in a team.
• Advanced Excel skills including pivot tables and lookup functions.
• Experience using Microsoft Office applications.
• Experience working in a team environment and managing others.
• Strong analytical, decision-making, and organizational skills.
• Experience prioritizing multiple tasks with high attention to detail and accuracy.
• Proven ability to show initiative and exercise sound business judgment in a fast-paced environment.

Experience

• Experience using advanced Excel tools.
• Experience using Microsoft Office applications.
• Experience working in a team environment and managing workloads.
• Experience in roles requiring strong analytical and organizational skills.

Responsibilities

• Coordinate and complete pre-payment quality assurance and post-payment verification for claims.
• Investigate and resolve complex customer service and technical issues related to claims, payments, and adjustments.
• Monitor quality assurance reports prior to claim release and coordinate post-payment verification.
• Identify and report potential errors, risks, or fraud in claim submissions.
• Prepare reports on claims activity and business information needs.
• Maintain and monitor grant recovery activities including tracking, follow-ups, and reporting.
• Draft and issue repayment requests and elevate complex issues as required.
• Support information system improvements, testing scripts, and coordination of testing activities.
• Provide input to policy, training, and communication materials.
• Supervise, train, and support claim payment coordinators when assigned.
• Build and maintain relationships with internal teams and external childcare providers.

Should Have

• Ability to learn quickly and solve problems in a team environment.
• Availability to attend onsite meetings in Edmonton if required.
• Experience using analytical and problem-solving skills to design solutions.

Skills

• Advanced Excel and data analysis.
• Reporting and documentation.
• Quality assurance and verification.
• Customer service and issue resolution.
• Process improvement.
• Team leadership and supervision.
• Communication and stakeholder management.

Qualification and Education

• High School Diploma or GED.