Grant Processing Advisor

LanceSoft Inc; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a Grant Processing Advisor (Claims Specialist) to manage childcare grant claims and provide expert guidance on program policies. The role involves remote work with eventual hybrid options, requiring a High School Diploma and proficiency in advanced Excel. Candidates should have strong analytical, communication, and interpersonal skills, and experience in a team setting. This position offers a comprehensive understanding of childcare programs while ensuring compliance and accuracy in claims processing.

Qualifications

• Experience with advanced Excel functions like Pivot Tables and VLOOKUP.
• 2+ years in a team environment with management experience.
• Demonstrated strong organizational skills and attention to detail.

Responsibilities

• Act as the key contact for the Ministry’s Childcare Claims Unit.
• Monitor quality assurance reports prior to approval.
• Manage recovery processes for overpayments owed by childcare providers.
• Provide training and mentorship to new Claims Payment Coordinators.
• Build and maintain effective working relationships with stakeholders.

Skills

Advanced Excel

MS Office (2010 or later)

Analytical skills

Communication skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Job Title

Grant Processing Advisor (Claims Specialist)

Work Model

Primarily Remote (may transition to Hybrid/Onsite as required)

Location

Forestry Building, 9920 108 St NW, Edmonton, AB T5K 2M4 (if onsite)

Position Purpose

The Grant Processing Advisor (Claims Specialist) is responsible for ensuring the accuracy, integrity, and effective administration of childcare grant claims and payments. The role supports pre‑payment quality assurance, post‑payment verification, recovery of overpayments, system enhancements, and provides expert guidance on program policy, claims processing, and customer service. The position may also include supervision of claim payment coordinators.

Key Responsibilities

1. Childcare Provider Support

• Act as a key contact and representative for the Ministry’s Childcare Claims Unit.
• Provide expert advice, clarification, and interpretation of childcare program policies, claims processes, and system functionality.
• Manage complex customer service inquiries via email, phone, and written correspondence (e.g., Action Requests).
• Resolve complex claim and adjustment issues, online submission errors, and payment‑related complaints.
• Apply strong investigative and analytical skills to resolve issues while understanding the broader operational and stakeholder impacts of decisions.

2. Payment Accuracy and Quality Assurance

• Monitor system‑generated quality assurance reports prior to expenditure officer approval.
• Coordinate and track post‑payment verification activities and report on outcomes.
• Identify potential claim errors, irregularities, or suspected fraud.
• Report on internal controls, system gaps, and program risks.
• Prepare detailed claims activity reports using Ministry reporting and information systems.
• Identify and communicate business information requirements to support claims administration and management.

3. Grant Funding Recovery Coordination

• Manage and maintain recovery processes for overpayments owed by childcare providers.
• Establish and maintain tracking tools and up‑to‑date recovery records.
• Draft and issue repayment requests and coordinate timely follow‑ups.
• Escalate complex recovery issues to the Supervisor as required.
• Report on recovery progress, statistics, and outcomes.

4. Information System Support

• Identify opportunities to re‑engineer, streamline, and enhance business processes.
• Develop test scripts and coordinate system testing activities for enhancements and upgrades.
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• Collaborate with internal technology teams to support system improvements.

5. Supervision and Team Support

• Provide onboarding, training, and mentorship to new Claims Payment Coordinators as assigned.
• Assign work, manage workloads, monitor performance, and identify training or knowledge gaps.
• Support a collaborative and high‑performing team environment.

6. Professional Relationships and Stakeholder Engagement

• Build and maintain effective working relationships with internal Ministry branches and external stakeholders.
• Liaise with divisions including Strategic Technology, Design and Innovation, Program Evaluation, Finance, and Child Care Delivery.
• Communicate childcare policies and program implications clearly to internal and external audiences.

Mandatory Requirements

Education

• High School Diploma or GED (Required)

Work Experience

• Minimum 1 year of experience using advanced Excel (Pivot Tables, VLOOKUP, etc.)
• Minimum 2 years of experience using MS Office (2010 or later)
• Minimum 2 years of experience working in and managing a team environment
• Minimum 1 year demonstrating strong analytical, decision‑making, and organizational skills
• Proven experience requiring high attention to detail and excellent organizational skills
• Demonstrated initiative and sound business judgment

Soft Skills

• Strong communication and interpersonal skills
• Ability to build and maintain effective working relationships
• Ability to learn quickly, problem‑solve, and work independently or as part of a team

Nice‑to‑Have Qualifications

• Additional experience applying analytical and problem‑solving skills to improve business processes
• Availability to attend onsite meetings in Edmonton as required
• Flexible and adaptable work approach