Global Trade Customer Success Lead — Remote

Thomson Reuters; Remote; CAD 135,000 - 185,000; Full time

Job summary

A leading legal and compliance technology company is seeking an experienced Customer Success Manager to serve as a product expert in Global Trade operations. In this role, you will develop personalized customer success plans, monitor client health, and foster advocacy among stakeholders. Candidates should have over 5 years in customer success management in a SaaS environment, with expertise in OneSource Global Trade. The position offers a competitive salary and flexibility to work remotely part of the year.

Benefits

Comprehensive benefits including flexible vacation

Mental Health Days

Retirement savings

Opportunities for career development

Qualifications

• 5+ years of experience in Customer Success Management or similar client-facing role in SaaS.
• Deep expertise in OneSource Global Trade.
• Experience with Gainsight or Salesforce is a plus.

Responsibilities

• Serve as the primary product expert for Global Trade.
• Develop customer success plans aligning with client objectives.
• Monitor customer health metrics to ensure successful implementations.

Skills

Customer Success Management

Account Management

SaaS

Business Acumen

Communication Skills

Tools

Gainsight

Salesforce

ERP Applications

Job description

A leading legal and compliance technology company is seeking an experienced Customer Success Manager to serve as a product expert in Global Trade operations. In this role, you will develop personalized customer success plans, monitor client health, and foster advocacy among stakeholders. Candidates should have over 5 years in customer success management in a SaaS environment, with expertise in OneSource Global Trade. The position offers a competitive salary and flexibility to work remotely part of the year.