Global Technical Service Engineer

Epiroc Group; Pitt Meadows; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global productivity partner in Pitt Meadows is seeking a Technical Service Engineer. This role involves providing technical support, conducting training, and ensuring product reliability and user friendliness. Applicants should possess a technical university degree and strong communication skills. Opportunities for professional growth and a competitive benefits package are offered.

Benefits

Competitive wages

Annual bonus and incentives

Family-friendly benefits package

Paid vacation and sick time

Support for growth, training, and education

Qualifications

• Strong communication and networking skills.
• Well organized and structured with the ability to work independently.
• Good application and technical knowledge regarding Epiroc products.

Responsibilities

• Provide technical support through available channels.
• Conduct technical training for Epiroc Service technicians.
• Assist in securing product and application competence among colleagues.
• Create and maintain technical training material and media.

Skills

Service minded with a humble attitude

Analytical and experienced in troubleshooting

Drive for innovation and product development

Excellent skills in English both verbal and written

Education

Technical university degree or equivalent experience

Job description

Overview

Global Technical Service Engineer

Functional area: Service

Onsite or Remote: Onsite

Country/Region: CA

Location: Pitt Meadows, British Columbia, CA, V3Y 0G4

Company name: Epiroc Canada Inc.

Date of posting: Sep 25, 2025

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us: Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes: competitive wages and annual employee bonus and incentives; family-friendly benefits package; company matching group retirement savings plan; paid vacation and sick time; fleet vehicles and travel allowances; support for relocations; employee perks and discounts; trades apprenticeships; support for growth, training and education; progressive flexible work arrangements; employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement; sustainable employment and growth.

Join Our Team as a Technical Service Engineer at Epiroc!

Your Mission: Upskill and support Epiroc Service technicians. Increase product reliability, machine availability and user friendliness.

Responsibilities

• Field support: Provide technical support through available channels
• Conduct technical training
• Perform First on Market start-ups (FoM)
• Perform installation where applicable

• Product life cycle: Engage in Product Safety related work
• Lead / handle duties within Continuous Product Improvement (CPI)
• Lead / conduct / take part machine testing and verification
• Secure machine serviceability and user friendliness
• Be a project contributor and subject matter expert
• Warranty handling where applicable

• Technical documentation and media: Create and maintain technical training material and media
• Create instructions related to Technical Service News Bulletins (TSNBs)
• Review machine specific manuals
• Including internal Epiroc system specific instructions
• Review Standard Operating Procedures (SOP)

• Functional: This position requires extensive international travelling
• Assist in securing product and application competence among colleagues
• Set up and execute technical support plans in order to secure customer satisfaction
• Pick up and utilize synergies between relevant functions related to products

Your profile

KNOWLEDGE/EDUCATION:

• Technical university degree or equivalent experience

SKILLS AND ABILITIES:

• Service minded with a humble attitude
• Analytical and experienced in troubleshooting
• Drive for innovation and product development
• Drive to develop own personal and professional skills
• Social communication and networking skills with a result driven mentality
• Excellent skills in English both verbal and written
• Administrative and report writing skills
• Well organized and structured with an ability to work independently as well as in teams
• Good application and technical knowledge
• Good technical understanding of the Epiroc product portfolio, underground and/or surface

Inclusive culture and equal opportunity

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture. We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada. We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com