Global Remote Customer Success Team Lead

Canonical; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading provider of open source software is seeking a Customer Success - Team Manager to mentor and lead a global team of Customer Success Managers. You will analyze performance metrics, provide strategic planning, and ensure customer satisfaction in a remote environment. The ideal candidate has proven experience in Customer Success, excellent analytical skills, and a commitment to continuous improvement. This role offers a remote work environment and opportunities for personal development and travel.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel for internal events

Qualifications

• Proven track record in Customer Success management.
• Excellent academic results.
• Hands-on approach to data-driven decision making.

Responsibilities

• Provide mentoring and coaching to Customer Success Managers.
• Analyze regional performance metrics to identify areas for improvement.
• Collaborate with Sales, Marketing, and other departments.

Skills

Customer Success

Analytical skills

Team management

Creative problem-solving

Education

Bachelor's degree in Business, Communication or STEM

Job description

A leading provider of open source software is seeking a Customer Success - Team Manager to mentor and lead a global team of Customer Success Managers. You will analyze performance metrics, provide strategic planning, and ensure customer satisfaction in a remote environment. The ideal candidate has proven experience in Customer Success, excellent analytical skills, and a commitment to continuous improvement. This role offers a remote work environment and opportunities for personal development and travel.