Global Digital Platforms & Innovation Program Lead

Ciena; Ottawa; On-site; CAD 81,000 - 131,000; Full time

Job summary

A global technology leader in Ottawa is seeking a Program Manager to drive innovation in digital platforms for enhanced customer support experiences. The ideal candidate will have a Bachelor's degree in a technical field and at least 5 years of program management experience, particularly with AI tools. Key responsibilities include executing program strategies, overseeing project lifecycles, and collaborating with cross-functional teams. This position offers a competitive salary range of C$81,800 - C$130,600 along with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Employee Stock Purchase Program

Paid sick leave and vacation time

Qualifications

• 5+ years of progressive experience in program management focusing on large-scale digital platform initiatives.
• Expertise in data-driven analytics systems and automation workflows.
• Proven ability to collaborate with senior leadership in a global environment.

Responsibilities

• Define, plan, and execute comprehensive program strategies for digital platforms.
• Oversee the program lifecycle managing scope, schedule, budget, and risks.
• Establish and track KPIs for digital platforms and innovation programs.

Skills

Program management

AI-powered tools

Analytical skills

Strategic thinking

Excellent communication

Collaboration

Education

Bachelor's degree in engineering, Computer Science, or related technical field

Tools

Power BI

Salesforce Agent Console

Job description

A global technology leader in Ottawa is seeking a Program Manager to drive innovation in digital platforms for enhanced customer support experiences. The ideal candidate will have a Bachelor's degree in a technical field and at least 5 years of program management experience, particularly with AI tools. Key responsibilities include executing program strategies, overseeing project lifecycles, and collaborating with cross-functional teams. This position offers a competitive salary range of C$81,800 - C$130,600 along with a comprehensive benefits package.