General Manager - Health, Education, Social and Community Services and Membership Organizations

Planet Fitness; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading fitness club in Mississauga is seeking an energetic Assistant General Manager to join their team. This role supports the Club Manager in delivering an exceptional member experience while overseeing staff management and operations. Candidates should have customer service experience, a high school diploma, and current CPR certification. This is a full-time, on-site position offering $21.00 per hour. If you're enthusiastic about fitness and team development, this opportunity is for you.

Qualifications

• Must be 18 years or older.
• 1-2 years of experience in customer service, preferably in a gym.
• Current CPR certification required.

Responsibilities

• Assist in recruiting and training a high-performing team.
• Maintain a welcoming atmosphere and ensure staff provides excellent customer service.
• Provide backup support for staff management and club operations.

Skills

Customer service skills

Problem-resolution skills

Supervisory skills

Enthusiasm for health and fitness

Teamwork ability

Education

High school diploma/GED

Tools

Microsoft Office Suite

Job description

Assistant General Manager – Planet Fitness – Dundas, Mississauga, ON

Planet Fitness is looking for an energetic Assistant General Manager to join our passionate team in Dundas. The role will support the Club Manager to deliver an exceptional “Judgement Free” member experience and drive club success.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high‑performing team of Member Service Representatives, Trainers, and Custodians.
• Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
• Provide backup support to the Club Manager for staff management, scheduling, and club operations.
• Schedule and supervise staff to guarantee all shifts are covered.
• Deliver a superior customer experience at all times by greeting members, managing front‑desk activities, and answering phones.
• Check members into the system, tour and sign up new members, and log amenities and communications.
• Oversee facility cleanliness and maintenance, including front desk area, lobby, and general club upkeep.
• Assist in ordering supplies and managing marketing efforts to promote club programs.
• Track weekly, monthly, and annual statistics and reports.
• Other duties as assigned based on club needs.

Qualifications

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• One to two years of experience in a customer‑service environment, preferably in a gym or retail setting.
• Current CPR certification required.
• Basic computer proficiency (Microsoft Office Suite).
• Strong customer service and problem‑resolution skills.
• Solid supervisory, diplomacy, and listening skills.
• Hard‑working, energetic, enthusiastic, and passionate about health and fitness.
• Ability to work independently and as part of a team.
• Valid driver’s license, acceptable driver record, and reliable transportation.

Physical Demands

Continual standing and walking during shift. Continual talking in person or on the phone. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift.

Location & Compensation

Location: Mississauga, ON – On‑site

Salary: $21.00 per hour – Full time, Permanent employment, Starts as soon as possible.

Employer

Taymax Group, LP – multi‑unit franchisee of Planet Fitness operating over 175 clubs in North America.