General Manager – Boutique Mountain Lodge

JRoss Recruiters; Alberta; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading hospitality recruitment agency is seeking a Senior Hospitality Leader to oversee operations in Alberta, Canada. The ideal candidate will have at least 5 years of experience in a senior role within boutique or remote hospitality settings. Responsibilities include managing day-to-day operations, leading diverse teams, and ensuring exceptional guest experiences. This position offers on-site accommodation and a competitive compensation package.

Benefits

On-site accommodation

Meals provided during operational seasons

Competitive compensation package

Performance-based incentives

Qualifications

• Minimum 5 years of senior hospitality leadership experience.
• Proven record of leading diverse teams.
• Strong financial management acumen.

Responsibilities

• Oversee day-to-day operations including lodging and dining.
• Manage annual operating budgets and ensure strategic alignment.
• Mentor and develop staff to deliver guest experiences.

Skills

Leadership in hospitality

Financial management

Communication skills

Team building

Job description

Foster an inclusive, high-performance culture built on collaboration and respect

Model the lodge’s values in daily operations, guest interactions, and team engagement

Mentor and develop staff to deliver world-class guest experiences

Guest Experience

Ensure consistent excellence across all touchpoints—from arrival to departure

Maintain high service standards and oversee the delivery of personalized guest care

Support programming that enhances the lodge’s connection to its natural surroundings

Operations Management

Oversee day-to-day operations, including lodging, food & beverage, reservations, and maintenance

Manage infrastructure, capital planning, and vendor relations to ensure smooth operations

Partner with culinary leadership to maintain exceptional dining standards centered on local, seasonal ingredients

Financial & Strategic Oversight

Develop and manage annual operating budgets, ensuring alignment with strategic goals

Lead continuous improvement in processes, systems, and performance analytics

Marketing & Brand Stewardship

Collaborate with marketing to build awareness, drive repeat business, and strengthen brand identity

Support storytelling through social media, digital platforms, and on-site experiences

Explore special event opportunities such as retreats, weddings, or exclusive gatherings

Stakeholder Relations

Liaise with external partners including park authorities, suppliers, and local communities

Maintain the lodge’s strong reputation as a responsible and respectful operator within a world-class natural environment

Requirements

Minimum 5 years of senior hospitality leadership experience in boutique or remote settings

Proven record of leading diverse teams and cultivating inclusive, positive workplace culture

Strong financial management acumen including budgeting, forecasting, and P&L oversight

Exceptional communication and interpersonal skills; calm and decisive under pressure

A balance of strategic mindset and hands‑on operational leadership

Passion for mountain life, adventure, and sustainability

Candidates will be hands‑on hospitality leaders who lead by example, drive exceptional guest experiences, and build cohesive, accountable teams. They will balance empathy with clear expectations, fostering a positive culture that supports both operational excellence and team well‑being.

Corporate Culture

Privately owned, values‑driven organization with a commitment to excellence

Work in one of Canada’s most stunning natural settings

On‑site accommodation and meals provided during operational seasons

Competitive compensation package including benefits, vacation, and performance‑based incentives

Contribute to an organization recognized for authentic hospitality and environmental care

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