General Manager

Smith Dairy Queens, Ltd.; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent restaurant chain in Southwestern Ontario is seeking a General Manager to oversee operations and ensure financial performance. The ideal candidate will have management experience in the restaurant industry, strong leadership skills, and the ability to handle flexible work hours. Responsibilities include hiring, training, and maintaining high standards of service and safety.

Qualifications

• 3 or more years of management experience at a restaurant chain.
• Proven track record managing COGS and labor.
• Ability to work flexible hours and days.

Responsibilities

• Oversee restaurant operations including financial performance and marketing.
• Hire and train employees on safety and operational policies.
• Communicate effectively with customers and staff.

Skills

Management experience

Customer service

Teamwork

Financial management

Education

High school diploma

Job description

The General Manager oversees the restaurant's operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant, and ensures it is operated with guidelines established by the owner and franchisor.

Essential Functions

• Hire and train employees on all company safety and operational policies and procedures, evaluate and discipline employees, and foster an environment of appreciation, encouragement and teamwork.
• Comply with all written and oral rules of store operations and procedures and with workplace conduct policies.
• Assist in taking and preparing customer orders of food and drinks with friendly, sanitary and food-control procedures. Collect and deposit money in the cash register for each order.
• Follow all safety rules and procedures, including supervisor directions.
• Staff the store appropriately per sales volume or as approved by a supervisor.
• Ensure the store is opened and ready for business by the required time and remains in full operation until the approved closing time.
• Complete all paperwork and cash deposits before store operations begin. Prepare daily reports, inventory, bank deposits and other administrative paperwork.
• Maintain working knowledge and ability to make all approved DQ products to established formulas.
• Serve customers in a fast, courteous and friendly manner.
• Communicate with customers and fellow employees about orders, training and needs of employees.
• Satisfy local and state government health requirements.
• Perform the above functions in tight spaces with the physical requirements described by the employer.

Qualifications

• High school diploma
• 3 or more years of management experience at a restaurant chain
• Proven track record managing COGS and labor
• Must work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift
• Ability to work flexible hours and days to support business hours and needs

For physical requirements of the position, please contact HR for the complete job description.