General Manager

JRoss Recruiters; Lethbridge; On-site; CAD 75,000 - 95,000; Full time

Job summary

A staffing consultancy in Lethbridge, Alberta is seeking a candidate to lead and inspire teams across various functions including gaming and hospitality. The role involves overseeing business plans, analyzing performance data, and ensuring compliance with regulations. Applicants should have at least 5 years of management experience in hospitality and strong communication skills. The position offers competitive compensation and various benefits.

Benefits

Competitive Compensation

Health & Dental Coverage

Employee Retirement Savings Plan

Uniforms Provided

Employee Assistance Program (EAP)

Performance Bonuses

Employee Recognition Programs

Qualifications

• Minimum 5 years of progressive management experience in hospitality or related service industries.
• Experience in budgeting and performance analysis.
• Ability to work on-site, including evenings and weekends.

Responsibilities

• Lead and inspire departmental teams across multiple functions.
• Analyze financial and operational performance data.
• Collaborate with senior leadership on strategy.

Skills

Leadership in multi-department operations

Exceptional communication skills

Financial acumen

Strategic thinking

Ability to multitask

Education

Post-secondary education in Business Administration

Job description

Lead and inspire departmental teams across all functions including gaming, food and beverage, facilities, and customer service.

Provide oversight of department‑level business plans and budgets, ensuring alignment with organizational goals and resource allocations.

Analyze financial and operational performance data to inform strategic decisions and drive profitability.

Review and enhance internal procedures to improve efficiency and guest satisfaction.

Collaborate with senior leadership on long‑term planning, policy implementation, and regional growth strategies.

Champion employee engagement, performance development, succession planning, and training initiatives.

Ensure adherence to all relevant policies, procedures, and licensing regulations.

Represent the property in the community and with key stakeholders as needed.

Travel within the region may be required on occasion.

Requirements

Minimum 5 years of progressive management experience in hospitality, gaming, or related service industries.

Proven leadership in multi‑department operations, ideally including casino/gaming experience.

Post‑secondary education in Business Administration, Hospitality, or related discipline is preferred.

Must be able to work on‑site, including evenings, weekends, and holidays as needed.

Physical ability to stand or walk for extended periods and perform light physical tasks (bending, lifting, reaching).

Fast‑paced environment requiring multitasking and adherence to tight deadlines.

Strong financial and operational acumen, with experience in budgeting and performance analysis.

Exceptional communication, decision‑making, and interpersonal skills.

Comfortable leading in a fast‑paced, high‑traffic environment.

Strategic thinker with the ability to implement change and drive results.

Corporate Culture

Competitive Compensation:

Health & Dental Coverage: Comprehensive benefits to support your well‑being

Employee Retirement Savings Plan: Helping you plan for the future

Uniforms Provided: Professional appearance, no cost to you

Employee Assistance Program (EAP): Mental health and wellness resources

Performance Bonuses: Rewarding excellence and achievement

Employee Recognition Programs: Celebrate success with Employee of the Month and Employee of the Year awards

Resume * please attach resume in MS-Word format

More information

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• Allowed file types: doc docx.

Cover Letter please attach cover letter in MS-Word format

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