Gaming Manager

JRoss Recruiters; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A Renowned Casino Management Firm in Calgary is seeking a Table Games Manager to oversee daily operations and lead a team. The ideal candidate has at least 3 years of experience in casino operations, strong knowledge of table games, and proven leadership skills. Responsibilities include ensuring compliance with gaming regulations and delivering exceptional guest service. Competitive compensation with performance-based bonuses offered.

Benefits

Competitive Compensation

Employee Retirement Savings Plan

Meal Discounts

Employee Assistance Program

Recognition Programs

Qualifications

• Minimum 3 years of experience in casino operations or table games management.
• Strong leadership and team management in guest-facing roles.
• Ability to manage conflict and provide exceptional guest service.

Responsibilities

• Oversee daily operations of table games ensuring smooth gameplay.
• Lead and develop a team of table games employees.
• Ensure compliance with gaming regulations and internal procedures.

Skills

Leadership in table games

Conflict resolution skills

Knowledge of gaming regulations

Job description

Responsibilities

• Oversee the daily operation of all table games, ensuring smooth gameplay and adherence to internal controls
• Lead, support, and develop a team of table games employees, promoting a positive and performance-driven culture
• Monitor gaming activities and ensure strict compliance with all provincial gaming regulations and internal procedures
• Respond to incidents involving suspected cheating, theft, or other irregularities, and report appropriately
• Ensure secure handling and storage of gaming assets, equipment, and sensitive materials
• Maintain a high level of visibility on the floor to support both staff and guests
• Act as the senior leader in the absence of upper management, providing operational continuity and sound decision-making
• Deliver exceptional guest service by promoting engagement, resolving escalated issues, and reinforcing service standards with staff

Requirements

• Minimum 3 years of experience in casino operations or table games management
• Strong knowledge of table games, gaming regulations, and security procedures
• Proven leadership and team management skills in a high-paced, guest-facing environment
• Excellent communication, interpersonal, and conflict resolution skills
• Strong organizational and time management abilities
• Ability to remain calm and effective under pressure
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• On-site role in a dynamic casino environment
• Standing and walking for extended periods

Corporate Culture

• Competitive Compensation: Based on experience, with performance-based bonuses
• Employee Retirement Savings Plan: To help you plan for the future
• Meal Discounts: On-site savings for staff meals
• Employee Assistance Program (EAP): Mental health and wellness support
• Recognition Programs: Including Employee of the Month and Employee of the Year

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