Funeral Service Arranger

Dignity; Town of Oxford; On-site; CAD 49,000; Full time

Job summary

A respected funeral services provider in Town of Oxford is seeking a Funeral Service Arranger to support families through the funeral arrangement process. The successful candidate will be empathetic and well-organized, assisting with various responsibilities from initial contact to final goodbye. The role offers full training, a 12-month fixed-term contract, and a salary of £25,652 per annum.

Benefits

30 – 33 days annual leave

Company pension

Employee assistance programme

Life assurance

Qualifications

• Experience in customer service, care, or admin is beneficial.
• Full UK Driving Licence is desirable but not essential.
• Ability to travel to client homes and local branches is important.

Responsibilities

• Support families with empathy and professionalism.
• Arrange funerals that meet family wishes and requirements.
• Oversee branch operations, including administration.
• Liaise with suppliers for ceremonial duties.
• Promote Funeral Plan options to clients.

Skills

Compassion

Organizational skills

Communication skills

Administrative skills

Job description

Overview

Position: Funeral Service Arranger
Location: Oliver and James Funeral Directors, Oxfordshire
Job Type: 12-month Fixed Term Contract - 38.33 Hours per week
Salary: £25,652 per annum

Role summary

We’re looking for an empathetic and well-organised individual to join our team at Oliver and James as a Funeral Service Arranger. You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.

What you’ll do

You’ll take pride in the day-to-day running of the branch — supporting families, ensuring high standards, and building trusted local relationships. With the aim of becoming the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.

The Role

This is a rewarding and varied position that blends empathy, organisation, and local connection. You’ll support families with all aspects of the funeral arrangement process — ensuring they feel informed, supported, and listened to from first call to final goodbye.

Key Responsibilities

• Support families with empathy, professionalism, and attention to detail
• Arrange funerals that meet family wishes, cultural practices, and legal requirements
• Oversee day-to-day branch operations, including administration and presentation
• Liaise with suppliers such as ministers, celebrants, and florists
• Promote Funeral Plan options and guide clients through their choices
• Represent the branch in the local community and contribute to outreach
• Train in Funeral Conducting to assist with ceremonial duties during peak times
• Uphold Dignity’s standards of professionalism, care, and service

About You

We’re looking for someone who:

• Brings compassion, calm, and empathy to emotionally sensitive situations
• Has strong communication, organisation, and administrative skills
• Is confident working independently, with branch-level responsibility
• Is comfortable in settings where the deceased may be resting, including chapel visits
• Has flexibility to work occasional weekends
• Holds a Full UK Driving Licence (desirable, not essential). Ability to travel to client homes and local branches is important
• Has experience in customer service, care, or admin (beneficial — full training is provided)

What We Offer

• A meaningful career supporting families through difficult times
• Full training and ongoing personal development, including Funeral Plan Consultancy
• The opportunity to take responsibility for a branch and build your reputation locally
• 30 – 33 days annual leave, inclusive of bank holidays
• Uniform and all necessary equipment provided
• Company pension, employee assistance programme, and life assurance

We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care — we’d love to hear from you.

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

About Us

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.

Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.

Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.

FCA Statement

We’re regulated by the FCA, so some roles may be subject to background checks

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.