Full Time Team Time Operator

Paladin Security; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A security services company in Calgary is seeking a Team Time Operator to ensure the safety of frontline workers. This role involves monitoring safety check-ins, responding to urgent situations, and maintaining accurate records. The ideal candidate has a high school diploma, strong communication skills, and the ability to manage multiple tasks efficiently. This full-time position offers benefits including medical and dental insurance, as well as a commitment to diversity and inclusivity.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Qualifications

• High School Diploma or equivalent required.
• Post-secondary education in Business Administration or related field preferred.
• Strong attention to detail with the ability to identify urgent situations.
• Excellent verbal and written communication skills.
• Comfortable using dispatch or tracking software.
• Ability to multitask and remain calm under pressure.
• Strong problem-solving skills and sound judgment.
• Legally authorized to work in Canada.

Responsibilities

• Monitor and follow up on missed safety checks.
• Initiate follow-up for overdue safety check-ins.
• Escalate unresolved safety concerns promptly.
• Accurately input details into the dispatch application.
• Confirm worker’s welfare and close cases as per protocols.
• Manage internal and external communications timely.
• Provide feedback to improve safety check-ins.

Skills

Attention to detail

Verbal communication

Written communication

Problem-solving

Multitasking

Education

High School Diploma or equivalent

Post-secondary education in related field

Tools

Dispatch software

Job description

Overview

The Team Time Operator plays a critical role in maintaining the safety and well-being of frontline lone workers. This position is responsible for monitoring periodic safety checks, identifying missed or overdue check-ins, and ensuring immediate follow-up to confirm worker welfare. Accuracy, quick decision-making, and effective communication are essential to success in this role.

Key Responsibilities

• Monitor and Follow Up on Missed Safety Checks
• Review all periodic safety check-ins and promptly initiate follow-up when a check is missed or overdue.
• Escalate Unresolved Safety Concerns and Ensure all necessary escalation steps are taken if a worker cannot be reached or if a safety check cannot be cleared.
• Accurately input all escalation details, follow-up actions, and outcomes into the dispatch application.
• Close Escalations After Verification; Confirm the worker’s welfare and properly close the case following company protocols.
• Respond to Internal and External Communications. Manage emails and inquiries in a timely and professional manner to support smooth operational flow.
• Support Safety Education; Provide feedback or clarification to frontline workers to help improve completion and accuracy of safety check-ins.
• All other duties as assigned

Qualifications & Requirements

• High School Diploma or equivalent required
• Post-secondary education in Business Administration, Criminal Justice, Health & Safety, or a related field preferred
• Strong attention to detail with the ability to identify and respond to urgent situations
• Excellent verbal and written communication skills
• Comfortable using dispatch or tracking software
• Ability to multitask and remain calm under pressure
• Strong problem-solving skills and sound judgment
• Legally authorized to work in Canada

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE ! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits

Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Regional Scheduling Manager

This is a Full-Time position