Full Time Patient Care Assistant/Medical Receptionist in Vancouver BC (not remote work)

Footbridge Centre for Integrated Orthopaedic Care; Remote; CAD 30,000 - 60,000; Full time

Job summary

A multi-disciplinary orthopaedic clinic in Vancouver is seeking a full-time Patient Care Assistant/Medical Receptionist. The ideal candidate will possess strong organizational and customer service skills and be capable of multitasking in a busy environment. Responsibilities include greeting patients, managing patient intake, answering calls, scheduling appointments, and general administrative duties. Candidates should hold a high school diploma and demonstrate exceptional communication skills. This role offers an engaging work atmosphere and flexible hours.

Qualifications

• Exceptional telephone etiquette and ability to communicate with empathy.
• Strong multi-tasking abilities in a busy environment.
• Proven organizational and customer service skills.

Responsibilities

• Greet and welcome patients and visitors, both in person and on the phone.
• Provide exemplary patient care and assist with administrative tasks.
• Maintain an organized and clean reception area.
• Collect payments and issue receipts to patients.

Skills

Telephone etiquette

Multi-tasking

Organizational skills

Customer service skills

English communication

Microsoft Office

Education

High school diploma

Tools

Electronic Medical Records system

Job description

Full Time Patient Care Assistant/Medical Receptionist – Vancouver BC (not remote)

Great opportunity to join our team.

Footbridge is a fast‑paced multi‑disciplinary orthopaedic clinic – home to several specialist physicians, physiotherapists, imaging and orthotics/bracing specialists.

Our mission is to provide a compassionate and efficient patient‑experience from initial consultation to follow‑up and related care.

We are looking for a friendly, empathetic, thoughtful candidate with enthusiasm for managing and helping people, high energy, and a strong commitment to exceeding patient expectations.

Visit www.footbridgeclinic.com for more information.

Our Patient Care Assistants ensure that patients feel welcomed in our Centre. The role requires a cheerful, bright, polite individual who thrives in a busy work environment, stays organized, prioritises tasks, and problem‑solves.

The position involves greeting office visitors, managing patient intake, answering, screening and routing incoming calls and email inquiries, scheduling appointments, assisting patients with forms, keeping a clean reception area, and sorting and distributing mail.

This is a full‑time position requiring flexible hours – morning opening, mid‑day shifts, evening closing, and some Saturdays.

Our dynamic company culture encourages success, pride, and vibrancy.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Looks for opportunities to provide exemplary patient care and exceed patient expectations.
• Answers and routes incoming telephone calls politely and cheerfully.
• Registers new patients and updates existing patient demographics by collecting detailed information.
• Collects private payments and issues receipts to patients.
• Facilitates patient flow by notifying Patient Care Coordinators of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Keeps the reception area clean and organized.
• Performs basic accounting tasks and generates administrative reports.
• Supports the Patient Care Coordinators in other administrative duties as needed.

Skills and Qualifications

• Above‑average telephone etiquette and the ability to talk to patients in an understanding and caring manner.
• Phenomenal multi‑tasker.
• Outstanding organisational and customer service skills.
• Excellent English communication skills – grammar and spoken English.
• Team player capable of interacting professionally with staff and physicians.
• Skilled using Microsoft Office.
• Experience generating accounting reports (asset).
• Minimum education: high‑school diploma.
• Experience using an Electronic Medical Records system (asset).