Full Time Key Holder - Calgary

Nestle; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading coffee company in Calgary is seeking a Full Time Team Leader who will represent the brand and ensure an exceptional customer experience. The successful candidate will lead a team, drive sales, and manage KPIs while fostering growth and development within the team. Candidates should have relevant experience in high-volume retail, a passion for coffee, and proficiency in Microsoft Office. This role offers competitive compensation and an excellent benefits package.

Benefits

Competitive wage

Comprehensive benefits package

Free coffee machine

Exclusive employee discounts

Excellent training and development programs

Qualifications

• 2-3 years' experience in high-volume retail with team leadership.
• Passionate about coffee and sustainability with a willingness to learn.

Responsibilities

• Debrief team on key objectives.
• Analyze KPI reports and coach team.
• Ensure effective communication with management.

Skills

Leadership

Sales driving

Customer service

Coaching

Analytical skills

Tools

Microsoft Office

Inventory software

Job description

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We I nspire, we C are, we A ct, and we i N novate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

Here’s why we think you should choose us:

• Competitive wage ($21 per hour) + quarterly bonus
• At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
• Lifestyle Spending Account
• Free coffee machine & monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• Pension plan with competitive employer contributions
• And much more!!

Position summary

We are looking for a Full Time Team Leader to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand while ensuring operational excellence as well as above and beyond customer experience. Additionally, you will play a vital role in driving sales and achieving our sales targets.

A day in the life

• Debriefing team on key objectives and deliverables;
• Analyzing KPI reports and coaching team to successfully hit metrics;
• Ensuring effective communication with team and store management;
• Creating positive brand experience for all stakeholders;
• Balancing time between administrative and customer service tasks.

What will make you successful

• Passionate about coffee, sustainability, and eager to expand your knowledge of Nespresso coffees.
• 2-3 years’ experience driving sales and leading a team in a high-volume retail environment
• Proficiency in Microsoft Office and inventory software
• Demonstrated excellence in understanding and driving KPIs
• Effective time management and analytical skills
• Ability to stand for an entire workday and repeatedly lift up to 23 kilograms.

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!